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Google Analytics Dashboard for WP
[resolved] Newest version causing dashboard issue (13 posts)

  1. Jon Schroeder
    Member
    Posted 1 year ago #

    When I updated one of my sites this morning to the newest version of the plugin, I found that the main dashboard is no longer fully loading (it stops after loading the top of the analytics dashboard widget). Temporarily disabling the plugin fixed the issue.

    Just wanted to let you know! And thanks for your great work; love the plugin.

    https://wordpress.org/plugins/google-analytics-dashboard-for-wp/

  2. Jon Schroeder
    Member
    Posted 1 year ago #

    Screenshot below:

    http://grab.by/yRru

  3. Alin Marcu
    Member
    Plugin Author

    Posted 1 year ago #

    Thanks for your feedback! Can you tell me the last error from Google Analytics -> General Settings -> Debugging Data?

  4. Jon Schroeder
    Member
    Posted 1 year ago #

    Unfortunately, those pages aren't loading for me either. Is there a file where that's stored on the server?

  5. Alin Marcu
    Member
    Plugin Author

    Posted 1 year ago #

    Yes, you should find related errors in your PHP error log. Have you tried to uninstall and re-install again?

  6. Jon Schroeder
    Member
    Posted 1 year ago #

    Hmm. Actually, the three subpages are appearing; however, the General settings page is not.

  7. Jon Schroeder
    Member
    Posted 1 year ago #

    My main error log doesn't show any errors related to this plugin at all, actually. I'm getting one error that repeats, but it looks like it's related to the stripe plugin I use to process payments on the site (glad to see that, I'll have to look into it).

    Here's a gist of the log, but I don't think it will be helpful: https://gist.github.com/redfishbluefishmedia/3330a29fd30cd761994b

  8. Alin Marcu
    Member
    Plugin Author

    Posted 1 year ago #

    check your PHP error log which is under the wp-admin folder

  9. Jon Schroeder
    Member
    Posted 1 year ago #

    No errors in that one since May, and none related to this plugin. Sorry; wish I could be more helpful here!

  10. Alin Marcu
    Member
    Plugin Author

    Posted 1 year ago #

    Have you tried to uninstall and reinstall it again? It's strange, because the behavior clearly indicates a fatal error ...

  11. Jon Schroeder
    Member
    Posted 1 year ago #

    Do you mean deleting the files and downloading them again from the repo? I haven't done that – until right now. I started to delete the files, then realized that for some reason, I also have Google Analyticator installed.

    I deactivated that, and it immediately fixed itself. My guess is that if you added any functions in the last update, one of them is using the same name as a function used by Google Analyticator. A very unlikely problem, but possible at least.

    In any event, the two plugins are quite similar, so no one should have the two both installed (I like yours better) – but it appears there's a conflict.

  12. Alin Marcu
    Member
    Plugin Author

    Posted 1 year ago #

    Yes it is, we both use GAPI library, and I switched to latest version!

    I use composer and force autoloading for PHP greater than 5.3.0 but that won't solve the conflict if other plugins don't do the same or the user has a lower PHP version.

  13. Jon Schroeder
    Member
    Posted 1 year ago #

    Sounds like he doesn't force autoloading then. I'm on php 5.3.27

    Thanks for your help; it's much appreciated! I'm comfortable updating on the remainder of my sites, now – yours is one of the plugins I now install on every site I build. Thanks so much for your good work!

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