Support » Plugin: Cerber Security, Antispam & Malware Scan » Newest update breaks contact form

  • Resolved Kayli Parks

    (@kayliparks)


    Hi,

    I just want to start off by saying that this is a fantastic plugin that has protected so many of my client websites (in addition to my own).

    I noticed that the most recent update (7.5) breaks the contact form(s) on my website. I backed up my website and database before I ran the update, and the contact forms worked just fine…but after I updated the plugin, they began to break. More specifically, if I try to submit a contact form request myself (with random names and numbers), nothing happens; no success message, no change of screen, nothing. I’m assuming this is because Cerber is trying to block the request. I checked the log after trying to submit the contact form multiple times and it marked my request as dangerous/spam (I forgot the exact wording it used).

    I then restored the backup of my website and database (before the 7.5 update) and the forms worked fine again.

    I have all the settings under “Antispam” unchecked except for the “Safe Mode” one (where it allows AJAX). Is there a fix to this bug? I don’t want to update the plugin until I know the issue doesn’t exist.

    Thanks

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author Gioni

    (@gioni)

    Hi!

    Please be more specific. What contact form plugin do you use? If you use Caldera Forms, you need to whitelist cf-api namespace because they started using REST API recently: https://wpcerber.com/restrict-access-to-wordpress-rest-api/

    crw122

    (@crw122)

    Hi, i have the same problem. I use the divi contact form. How to solve this problem?

    Kayli Parks

    (@kayliparks)

    Hi,
    I am using the Divi theme and their default contact form as well.

    crw122

    (@crw122)

    Did you solve the issue? Because when i fill out the form and click nothing happens.

    Kayli Parks

    (@kayliparks)

    No, I just restored the previous version of Cerber with my website’s backup and decided not to update it. (I use UpdraftPlus to backup/restore everything.)

    As far as I can tell the issue is still there in the new update?

    Plugin Author Gioni

    (@gioni)

    I’ve tried Divi v.3.12.2 with “Divi Contact Form Module” and there were no issues at all. To find out the cause, submit a form and check the Activity tab.

    @crw122

    crw122

    (@crw122)

    i just deactivated wp cerber and the divi contact form works fine. WHen i activate wp cerber its not working, i guess the wp cerber is blocking it because wp cerber says its a malicious activity when i click on send in the contact form

    Plugin Author Gioni

    (@gioni)

    Please make a screenshot of the Activity tab with those failed attempts submit the form. You can send it to me this way: https://wpcerber.com/support-form/

    @crw122

    hello
    I also have the same issue with Divi 3.12.2 with cerber v7.5 and even when my IP is in whithlist, cerber blocks the form submission.
    When cerber inspector is off, Divi works fine.
    I sent you screenshots to the address you listed
    thank you

    • This reply was modified 10 months, 3 weeks ago by  asc1212.

    I can confirm that reverting to v7.2 w/o changing anything solve the issue.
    Divi form submission is working OK on v7.2

    I tried v7.6 and got the same issue, no contact form submission is sent from Divi.
    I reverted back to v7.2 and it works again.

    Plugin Author Gioni

    (@gioni)

    Hi folks!

    Here is a solution: https://wpcerber.com/development-version-7-6-1/

    Thank you
    I can confirm v7.6.1 works !
    Great job
    Thanks

Viewing 13 replies - 1 through 13 (of 13 total)
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