Support » Installing WordPress » New WordPress site not working. Files are on the host but website not coming up.

  • I am trying to resolve a problem but I am not sure where to start. I built my new wordpress site on my PC using XAMMP Lite. It was built using my domain name with a .dev So my domain name is but the site was made as Once I was happy with how it all looked, I uploaded all the files to hostgator and I can seem them there. Originally, my website was a flashed based one with I went into Domain Central and changed the DNS to be hostgators, I also went into the wix admin and removed it from there, but I still can’t get my WordPress site up. Can you please give me some idea of where to start to fix this. My whole site is down and I am so reliant on it for my work. Karyn

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  • When did you make changes to your DNS records? Typically, any changes to DNS can take up to 24 hours to take effect. When I visit the site I see you have a error connecting to the database. Did you migrate the database as well? You’ll need to set up the database and user.

    Thank you Tim. I am very new to all of this and I really don’t know much. I made a back up of the site, I was sure it backing up everything including the database. Then I installed wordpress on hostgator and then I uploaded the entire backup to the folder which is inside the public html folder. And to be honest, was hoping for the best, but so far, not so. I could see that their was often two files of the same name except for a .dev after one copy of each. It was less than 24 hours ago that I changed the DNS, it was probably around 15 hours I think.

    You cannot “upload” a database via FTP. You’ll need to use phpMyAdmin for the database. Backing up a database is completely separate from backing up the files and folders for WordPress. You’ll need to back up the database on your local dev server, then create a database on your web server with the same name, user, and passwords. Then import the data you backed up from the local dev server to the web server.

    Thank again Tim, now it’s getting scary. I used a plugin that says it back up everything = WordPress Backup to Dropbox automatically creates a backup of your entire website, including all files and its database, within Dropbox. I have a copy of all this on my PC as well as in Dropbox. Now I lack of knowledge will really show, but is phpMyAdmin a difficult thing to use? I can see it in a folder that is in XAMPPLite? When I go to my web server to create a database, where do I go to do this? Where does the database have to reside?

    Backing files up is one thing — importing them is another especially the database. I have no idea why people think moving a db driven website is a easy thing when its better if they find a person they can hire for a few bucks to do it for them. In the short run you wouldn’t even see much down time if any.

    Thanks for your opinion Scott. All due respect, but to give you “an” idea why people try to do it is because we need to learn how to and sometimes hands on is the best way. I wish I had a few spare bucks to have been able to pay someone, but the sad truth is, I couldn’t afford it. I have to learn how to do these things and how to maintain it too. Good news is, I’ve learnt alot over the past 24 hours due to sheer persistence and now have my site on the way back.

    You are one of the few then. Most people that try this fail so badly that in the end they have lost everything. So my hat off to you !!

    Thanks Scott. I’m stubborn and persistant sometimes. These forums certainly help heaps.

Viewing 8 replies - 1 through 8 (of 8 total)
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