Support » Plugin: Wordfence Security - Firewall & Malware Scan » New Website Old URL

  • Resolved reveal94

    (@reveal94)


    My client, OfficeKey, had the Wordfence plugin on their old website. The previous web host was getting the alerts. The new website with the same URL did not have the Wordfence plugin, so there was no way for me to discontinue the emails, so I added the free version of Wordfence to the new website and added a new email for alerts, but I’m not sure that this change will stop the emails from being sent to the old web host. Does someone know how I can fix this issue? The easiest way to handle it would have been to send an email to Wordfence, but they don’t accept emails from non-paying users…which is the best way to ostracize people who could be paying clients…

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  • wfalaa

    (@wfalaa)

    Hi reveal94,
    No, this will not stop the emails from being sent out, if I understand you correctly then I can see you changed the web host to a new one, this means a whole new server, you will need -at least- to deactivate Wordfence plugin on your old server by connecting to it via (SSH, FTP or any other way) and delete the plugin folder under (/wp-content/plugins/), if you don’t have access to this old server then will need to contact your web host (the old one) about this issue.
    With that said, you might receive few emails after deactivating the plugin if they were already stacked in the mail queue on the server.

    P.S. You are most welcomed to reach any of Wordfence departments through these emails.

    It’s only support for the free version of the plugin that is provided here in the forums.

    Thanks.

    • This reply was modified 3 years ago by  wfalaa.
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