Title: New version cannot be installed Last modified: August 24, 2016 --- # New version cannot be installed * Resolved [funsail](https://wordpress.org/support/users/funsail/) * (@funsail) * [11 years ago](https://wordpress.org/support/topic/new-version-cannot-be-installed/) * Last Updated: 21 hours ago Site always hangs when installing. Other plugins still install. I got jetpack.tmp to jetpack20.tmp all 8412kb Once it got to the next page and said some file was missing or whatever inside jetpack folder * now Unpacking the package… * Could not copy file. jetpack/languages/jetpack-sq.po * [https://wordpress.org/plugins/jetpack/](https://wordpress.org/plugins/jetpack/) Viewing 10 replies - 1 through 10 (of 10 total) * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [11 years ago](https://wordpress.org/support/topic/new-version-cannot-be-installed/#post-6033793) * Could you check if the plugin works, and check how much space you have left on your hosting plan? Such errors often indicate that the plugin was updated successfully, but some of the language files were not copied because there wasn’t enough space left on disk. * If that’s the case, you’ll want to contact your hosting provider about this issue, before you start experiencing similar issues when uploading images or other documents to your Media Library. * I hope this helps. * Thread Starter [funsail](https://wordpress.org/support/users/funsail/) * (@funsail) * [11 years ago](https://wordpress.org/support/topic/new-version-cannot-be-installed/#post-6034117) * It happened again on the current update. On 1 site it worked, the 2nd it failed. Seems like WP has problems writing to filesystem and/or changing file perms. eg ” failed to open stream” * Host swears no changes to system made. Nothing in php log. What else can I check? * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [11 years ago](https://wordpress.org/support/topic/new-version-cannot-be-installed/#post-6034118) * Do you experience issues when installing manually, as explained here: [https://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation](https://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation) * Thread Starter [funsail](https://wordpress.org/support/users/funsail/) * (@funsail) * [11 years ago](https://wordpress.org/support/topic/new-version-cannot-be-installed/#post-6034125) * I haven’t done that, but I have uploaded the zip using the WP interface. That failed in the same way. * It all happened after the 4.2 auto-update, so it’s either changes in that or something in the host. * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [11 years ago](https://wordpress.org/support/topic/new-version-cannot-be-installed/#post-6034126) * > I have uploaded the zip using the WP interface. * I’m afraid using the WordPress interface won’t help here, as the burden is still on your host to unzip the file and move it to the plugins folder. If you do things yourself via FTP, you shouldn’t run into any issues. * Thread Starter [funsail](https://wordpress.org/support/users/funsail/) * (@funsail) * [11 years ago](https://wordpress.org/support/topic/new-version-cannot-be-installed/#post-6034128) * I very much want to have proof that it is the host issue. I see no errors in the php log, what can I do? The host is unhelpful and always claims it’s not their fault, and suggests I pay a few 100 for them to diagnose the problem. * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [10 years, 11 months ago](https://wordpress.org/support/topic/new-version-cannot-be-installed/#post-6034130) * You could ask you hosting provider about the max file size you are allowed to unzip, and see if the Jetpack zip file is larger than this. * Thread Starter [funsail](https://wordpress.org/support/users/funsail/) * (@funsail) * [10 years, 11 months ago](https://wordpress.org/support/topic/new-version-cannot-be-installed/#post-6034131) * The limit is 128MB. WP updates install automatically, they’d be bigger than JP? * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [10 years, 11 months ago](https://wordpress.org/support/topic/new-version-cannot-be-installed/#post-6034132) * > The limit is 128MB. * That should be more than enough. Jetpack’s latest version is 5.7MB, including all translation files. In comparison, WordPress itself is 6.9MB (without the translation files). * Could you let me know if you experience the same issue next time you update Jetpack? * Thread Starter [funsail](https://wordpress.org/support/users/funsail/) * (@funsail) * [10 years, 10 months ago](https://wordpress.org/support/topic/new-version-cannot-be-installed/#post-6034158) * I have confirmed that the issue is with the host Panthur. Once I moved to another host immediately everything can be updated with no problems. Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘New version cannot be installed’ is closed to new replies. * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237) * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/) * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq) * [Support Threads](https://wordpress.org/support/plugin/jetpack/) * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/) * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/) * 10 replies * 2 participants * Last reply from: [funsail](https://wordpress.org/support/users/funsail/) * Last activity: [10 years, 10 months ago](https://wordpress.org/support/topic/new-version-cannot-be-installed/#post-6034158) * Status: resolved