New version broke website

  • Resolved balvan64

    (@balvan64)


    2 years, 1 month ago

    Hello,

    We’ve been working with your plugin for years without issues. After updating today from 3.2.7 to 3.2.9 our website was completely broken – stripped of CSS, I’m not sure why but it is as if CSS just didn’t apply.

    Screenshot: https://ibb.co/jDkf94y
    Page in screenshot: https://www.japanese-knives.co.il/shop-by-brand/

    We’ve rolled back to 3.2.7.

    How can this be resolved?

    Thank you

    • This topic was modified 2 years, 1 month ago by balvan64.
    • This topic was modified 2 years, 1 month ago by balvan64.
    • This topic was modified 2 years, 1 month ago by balvan64.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Johan van der Wijk

    (@vanderwijk)

    2 years, 1 month ago

    Can you please share the shortcode that you are using to add the content?

    Note that there was an issue with v 3.2.8 which has been resolved by 3.2.9 so please do check which version you are using. See https://wordpress.org/support/topic/html-content-now-showing-as-text/

    Thread Starter balvan64

    (@balvan64)

    2 years, 1 month ago

    Hello,
    we never used version 3.2.8, we went from 3.2.7 to 3.2.9.

    We use many shortcode all over the website, here are some examples:
    [content_block slug=nigara-sg2-black-damascus-series]
    [content_block slug=makkari-general-information]
    [content_block slug=ogata-sg2-psw-series]

    This issue here seems like a diffrent issue: https://wordpress.org/support/topic/html-content-now-showing-as-text/
    The issue there was content appearing with the HTML tags at if they were text and not HTML tags. Our issue is loss of CSS on the entire website, it does not appear to be the same issue.

    Thank you

    • This reply was modified 2 years, 1 month ago by balvan64.
    • This reply was modified 2 years, 1 month ago by balvan64.
    Plugin Author Johan van der Wijk

    (@vanderwijk)

    2 years, 1 month ago

    Can you please try adding suppress_content_filters=”yes” to your shortcode tag to see if that helps?

    Thread Starter balvan64

    (@balvan64)

    2 years, 1 month ago

    Hello

    I’m afraid it’s impossible, it’s not just a matter of making a single change to a single shortcode.. The shortcodes are everywhere on the website: the header, the footer, the content, the sidebars. Each webpage can have a 20+ shortcodes implemented at various places. We can’t change them all, just mapping everyplace there’s a shortcode is a task take could take days or more.

    Thank you

    Thread Starter balvan64

    (@balvan64)

    2 years, 1 month ago

    Would you like access to a test website?

    Thread Starter balvan64

    (@balvan64)

    2 years, 1 month ago

    Hello, let’s put this on hold, there seems to be a freak issue with WP-Rocket that happened just as we updated your plugin. we are investigating, we are pretty sure it’s not your plugin.

Viewing 6 replies - 1 through 6 (of 6 total)

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