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[resolved] New Version 3.4 crashed the dashboard (18 posts)

  1. BotanicChoice
    Member
    Posted 2 years ago #

    The new update to WP just crashed my back office as I was using it. What can I do... I cannot afford to lose the posts I just created on the blog as drafts.

  2. esmi
    Forum Moderator
    Posted 2 years ago #

    Did you make a database backup first?

  3. BotanicChoice
    Member
    Posted 2 years ago #

    While I have a backup from yesterday, I stupidly did not back up after I posted the drafts before I made the update.

  4. BotanicChoice
    Member
    Posted 2 years ago #

    I can probably make a database backup through our hosting service.

  5. BotanicChoice
    Member
    Posted 2 years ago #

    We have deactivated all plugins and are now activating each one at a time.

  6. BotanicChoice
    Member
    Posted 2 years ago #

    It's working again--an old JetPack component was causing the issue WordPress.com Stats.

  7. esmi
    Forum Moderator
    Posted 2 years ago #

    Can you confirm that this was http://wordpress.org/extend/plugins/stats/ ?

  8. BotanicChoice
    Member
    Posted 2 years ago #

    Yes.

  9. esmi
    Forum Moderator
    Posted 2 years ago #

    Can I ask what your other plugins are/were?

  10. BotanicChoice
    Member
    Posted 2 years ago #

    Let me compile a list... there are about 20 or so.

  11. esmi
    Forum Moderator
    Posted 2 years ago #

    Thank. I'd like to see what other plugins were running before I start flagging up this plugin as a possible 3.4 issue.

  12. So you were using Stats separately and not as a part of Jetpack?

  13. BotanicChoice
    Member
    Posted 2 years ago #

    Yes.
    Here are the other plugins we used:
    Broken Link Checker
    cforms
    Disqus Comment System
    Google Analytics for WordPress
    Google XML Sitemap for Mobile
    Google XML Sitemaps
    Hello Dolly
    Pagelines Customize
    pageMash
    Post Types Order
    SEO Ultimate
    Simple 301 Redirects
    Sociable
    StatPress Reloaded
    User Role Editor
    WordPress Database Backup
    WordPress Mobile Pack
    Wordpress SEO-Rank
    WP-Cumulus
    WP-PageNavi
    WP-Table Reloaded
    WP125

  14. esmi
    Forum Moderator
    Posted 2 years ago #

    Can we ask you a favour? Can you try deactivating all plugins except WordPress.com Stats and see if the error returns? At this point, we're not 100% sure that WordPress.com Stats, by itself, is the culprit. It could be a conflict with another plugin.

  15. BotanicChoice
    Member
    Posted 2 years ago #

    Unfortunately, I really don't want to do that because it took quite a bit of doing to make it work again in the back office of our hosting platform. I hope you understand.

  16. esmi
    Forum Moderator
    Posted 2 years ago #

    Sure - no problem.

  17. Michael Adams (mdawaffe)
    Member
    Posted 2 years ago #

    When you say it crashed, what did you see? Just a white screen?

    Do you have access to your PHP error logs?

  18. BotanicChoice
    Member
    Posted 2 years ago #

    Yes, just a white screen.

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