Support » Plugin: Groups » New Users Not In Registered Group

  • Resolved raidiant

    (@raidiant)


    Hello,

    New users are not being automatically added to the registered group.

    However, some new users/customers are being added to the registered group.

    I would like to add every user/customer to the registered group automatically, so certain things are visible without me manually assigning them to groups.

    I am using a woocommerce plugin and a portion of my users come from online purchases.

    Best regards,

    Joey

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi raidiant,
    Where are you using the registration form that is not working correctly? frontend o backend?
    Kind Regards,
    Antonio B.

    Hello,

    I am just using wordpress and woocommerce. Not sure what you mean.

    Best regards,

    Joey

    Hi Joey,
    When a new user is registered, he should be added to the ‘Registered’ group.
    I asked for the registration form, in case you were using any additional plugin for it.
    If you are using an additional plugin related with user registration, please try to disable it.
    Kind Regards,
    Antonio B.

    Plugin Author Kento

    (@proaktion)

    Hi Joey,

    With the configuration you mentioned (i.e. essentially WooCommerce and Groups), I can confirm that everything works fine on a normal installation. There are basically two causes that I would assume for what you are reporting.

    Please enable debugging https://codex.wordpress.org/Debugging_in_WordPress before trying what’s suggested below and make sure to *make a full backup of your site and database* before you make any changes.

    1. The registration process is not completed due to insufficient PHP memory. For a solution, please see https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/ on how to increase it. This could happen when the memory limit is too small and before Groups adds the entry for the new user or customer.

    2. Another plugin or theme is messing things up. Please disable all other plugins and leave only Groups and WooCommerce enabled. You can enable other plugins individually after that and test, keep checking the debug.log in wp-content to see if any errors come up caused by other plugins.

    I hope that the above helps, these would be the usual causes. I’m going to mark this as resolved with the solutions provided but please feel free to ask if you need further help.

Viewing 4 replies - 1 through 4 (of 4 total)
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