Support » Plugin: Paid Memberships Pro » New users being told their username is already in use and then charged twice

  • I just launched a brand new site using paid memberships pro with Stripe payment gateway. I have two other PMPro sites that work really well but both are using authorize.net

    Because I have never seen this error, I have a feeling this may be a Stripe issue, but I honestly have no idea. Also, it does not affect every new user, but it has been an issue with at least 10 new users.

    I only offer one membership level that is paid. When a new user fills out the registration page and submits the payment they get an error notifying them that their username is already in use. If they try to create a new username, they are told that their email address is already in use. So, then they use a new email address and new username to sign up. Once they successfully log in, some time later they notice that they were billed twice. So, when they get the error that their username is alrady in use, the system is actually billing them and creating their account which ultimately results in the user creating 2 accounts.

    It also may be worth noting that within the webhooks section of my Stripe dashboard I can see events like these, which I don’t think should be happening with any paid membership levels

    *****@gmail.com’s invoice for $0.00 was paid
    *****@gmail.com’s has a new invoice for $0.00

    What the heck is going on here? Has anybody else seen this issue? Any help would be greatly apprecaited, as we just launched yesterday and have been forced to refund multiple members with not even a guess at what might be going on. And of course my PMPro Plus account JUST expired 🙁

    • This topic was modified 2 years, 3 months ago by  jaykdoe.
    • This topic was modified 2 years, 3 months ago by  jaykdoe.
    • This topic was modified 2 years, 3 months ago by  jaykdoe.
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  • I would but I’m not exactly sure how I would do that. I’ve never set up a local WordPress site. Sorry, I wish I had more knowledge in this area

Viewing 16 replies (of 16 total)
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