Support » Plugin: Customize WordPress Emails and Alerts - Better Notifications for WP » “New User Registration – For User” not sent

  • Resolved marcusjwilson

    (@marcusjwilson)


    Hi – Great plugin! Thanks for your work.

    However, I have been seeing problems with the “New User Registration – For User” template. It doesn’t get sent in my use case – although the “New User – Post-registration Email” email is sent as expected.

    Our sign ups to the website come via CiviCRM system, and then we use the CiviCRM Member Sync plugin (https://wordpress.org/plugins/civicrm-wp-member-sync/) to trigger the creation of the user account in WordPress. When this happens the “New User – Post-registration Email” email is triggered, but not the “New User Registration – For User” email with the username/password link.

    Maybe you have some idea why this might be?

    Thanks!
    Marcus

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author bnfw

    (@voltronik)

    Hi @marcusjwilson,
    Thanks for your message.

    This is most likely because of how CiviCRM Member Sync is inserting users into the database. If it’s not creating users and instead inserting them directly, this will most likely be the issue. Alternatively, they might be disabling the default WordPress ‘New User’ notifications so as to not alert a user that they’ve had a user account created on their behalf.

    It might be worth checking with them to see if either of these are the possible cause and if they have any suggestions of getting it to work nicely with BNFW. If they can’t help, I can always investigate further to see if I can add compatibility but it relies on their plugin being coded correctly in order to play nicely with WordPress and other plugins.

    Thread Starter marcusjwilson

    (@marcusjwilson)

    Many thanks for this:

    The plugin uses two methods to create users in WP – wp_create_user and wp_insert_user – depending on the situation.

    Should these functions trigger the username/password email to be sent to the user? If not, could we call a further function such as wp_new_user_notification – would that trigger the Notification in BNFW?

    Thanks for your help and patience!

    Plugin Author bnfw

    (@voltronik)

    Hi @marcusjwilson,
    Ideally, it should use wp_insert_user as it’s the more complete way of creating a user and gives 3rd party (plugin) access to the user account creation process, such as changing the contents of wp_new_user_notification, as BNFW does.

    Running wp_new_user_notification on it’s own woulnd’t trigger BNFW.

    Thread Starter marcusjwilson

    (@marcusjwilson)

    Thanks!

    I seem to be able to hook in to the CiviCRM Profile Sync plugin WP user creation action, and there’s a proposed solution here:
    https://github.com/christianwach/civicrm-wp-member-sync/issues/18

    Can you advise if the code provided there will trigger both the New User email AND the Post-Registration email in BNFW?

    Plugin Author bnfw

    (@voltronik)

    Hi @marcusjwilson,
    It should do as both notifications are triggered on user creation using the same WordPress hook. You may want to check out this support document as a rough guide too: https://betternotificationsforwp.com/documentation/how-to-trigger-a-notification-from-an-acf-front-end-form/

    Thread Starter marcusjwilson

    (@marcusjwilson)

    Many thanks!

    For info, here’s the code that worked for me to trigger Notifications for WP users created by the CiviCRM Member Profile sync plugin:

    add_action( 'civi_wp_member_sync_after_insert_user', 'cp_trigger_user_notification', 10, 2 );
    function cp_trigger_user_notification( $civi_contact, $user_id ) {
      wp_new_user_notification( $user_id, null, 'both' );
    }
    Plugin Author bnfw

    (@voltronik)

    Thanks @marcusjwilson,
    That’s really helpful. I’ll add it to the BNFW documentation on the website shortly.

    Glad you got it all working.

    If you like BNFW and the support, please feel free to leave an honest review.

Viewing 7 replies - 1 through 7 (of 7 total)
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