New user problems

  • Resolved albertandbrown

    (@albertandbrown)


    2 years, 5 months ago

    Hello all,

    I’ve installed Mailpoet v3 with Mailpoet Premium. Currently on the Free <1000 plan. I uploaded a CSV with our Jilt contacts and sent a newsletter successfully. I then tried to clean up the Mailpoet list by deleting the bounces. They go to Trash, but I can’t empty the Trash. The deleted users are NOT WordPress users as they are fake emails that never bought anything.

    Secondly, I noted a few typos, and moved those to Trash. I then used the Add option to create new subscriber records for the corrections, and they show as saved, but do not appear in the subscriber list.

    Any suggestions welcome.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Bruna a11n

    (@bruberries)

    2 years, 5 months ago

    Hi @albertandbrown,

    I then tried to clean up the Mailpoet list by deleting the bounces. They go to Trash, but I can’t empty the Trash. The deleted users are NOT WordPress users as they are fake emails that never bought anything.

    Even if they’re not showing as associated with the WordPress Users list, they may have been added to your lists by registering as a User. Have you searched for them in the WordPress dashboard > Users page?

    If they’re WooCommerce Customers, you need to search for them and delete them from the WooCommerce plugin. They can be marked as “Unsubscribed” though: https://kb.mailpoet.com/article/278-the-woocommerce-customers-list

    Let us know if it works!

    Plugin Support kellymetal a11n

    (@kellymetal)

    2 years, 4 months ago

    Hi there @albertandbrown,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved. If you have any further questions, please start a new thread.

    Have a wonderful day!

Viewing 2 replies - 1 through 2 (of 2 total)
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