Support » Plugin: WP User Control » new user password emails going astray

  • Resolved jmacd


    I have been having an issue with new users registering and not receiving their email password notice.

    This is a test site and as the admin I have encountered this issue myself as have other testers. We have done the obvious and checked junk/spam folders etc. to make sure the emails have not simply gone missing.

    The users get registered under Users in the wp admin but they can’t log in because they don’t receive their passwords.

    Anyone else encounter this, or have any ideas about it?


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  • jmacd


    sorry, as per the above, i forgot what is probably the most important bit — this is a self hosted wp blog at:

    Plugin Author wmsedgar



    Thanks for your post. Sounds like a mail configuration problem on your server if the users are being successfully created and no errors are being returned during the registration process. Have you tested whether or not your server can successfully send email? Check out WP_SMTP_Mail or WP-Email if you are unsure of how to do this.

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