Title: New user notification template Last modified: May 8, 2021 --- # New user notification template * [angeloarlotta](https://wordpress.org/support/users/angeloarlotta/) * (@angeloarlotta) * [5 years, 2 months ago](https://wordpress.org/support/topic/new-user-notification-template/) * Hi, I’m customizing the php email template files and I’m noticing that the “ notification_new_user.php” email template can’t be edited as I did with all the other ones. The css styles can’t be included and there is a grey background as default that can’t be removed. It looks really different than the other templates. * What I’m missing? * Thanks to anyone can help! * Angelo Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/new-user-notification-template/page/2/?output_format=md) [→](https://wordpress.org/support/topic/new-user-notification-template/page/2/?output_format=md) * Plugin Contributor [Champ Camba](https://wordpress.org/support/users/champsupertramp/) * (@champsupertramp) * [5 years, 2 months ago](https://wordpress.org/support/topic/new-user-notification-template/#post-14419654) * Hi [@angeloarlotta](https://wordpress.org/support/users/angeloarlotta/) * Do you add the email templates in your `theme/child-theme` under `ultimate-member` directory? * Regards, * Thread Starter [angeloarlotta](https://wordpress.org/support/users/angeloarlotta/) * (@angeloarlotta) * [5 years, 2 months ago](https://wordpress.org/support/topic/new-user-notification-template/#post-14419798) * Hi [@champsupertramp](https://wordpress.org/support/users/champsupertramp/) yes I confirm I’m editing the templates into the chiltd-theme folder. * Plugin Contributor [Champ Camba](https://wordpress.org/support/users/champsupertramp/) * (@champsupertramp) * [5 years, 2 months ago](https://wordpress.org/support/topic/new-user-notification-template/#post-14424673) * Hi [@angeloarlotta](https://wordpress.org/support/users/angeloarlotta/) * I tried recreating the issue sbut couldn’t find the issue. Here are the screenshots of my test: * Custom email template: [https://drive.google.com/file/d/1caYdVASNky4_889jZr74WSRFh5hZ-3lO/view?usp=sharing](https://drive.google.com/file/d/1caYdVASNky4_889jZr74WSRFh5hZ-3lO/view?usp=sharing) * Email template settings: [https://drive.google.com/file/d/1T6dKeVDtYqzVR1FSfXG9TMJR2bByCDmU/view?usp=sharing](https://drive.google.com/file/d/1T6dKeVDtYqzVR1FSfXG9TMJR2bByCDmU/view?usp=sharing) * Regards, - This reply was modified 5 years, 2 months ago by [Champ Camba](https://wordpress.org/support/users/champsupertramp/). * Thread Starter [angeloarlotta](https://wordpress.org/support/users/angeloarlotta/) * (@angeloarlotta) * [5 years, 2 months ago](https://wordpress.org/support/topic/new-user-notification-template/#post-14428965) * Hi [@champsupertramp](https://wordpress.org/support/users/champsupertramp/) to reproduce the issue please insert some CSS code into the notification_new_user. php template. * As you can see in my test environment (Wamp) everything (or almost) seems good. [https://ibb.co/ZGDc9Qh](https://ibb.co/ZGDc9Qh) * But the email sent is really different from the first one: [https://ibb.co/9cr2Bz2](https://ibb.co/9cr2Bz2) * There is a grey background image in the background that cannot be visible in the test environment because nowhere in the code I inserted it, and the formatting styles are quite different too.. Some images are .svg and they are not loading in this template (notification_new_user.php), instead in all the other templates everything works perfectly. * Plugin Contributor [Champ Camba](https://wordpress.org/support/users/champsupertramp/) * (@champsupertramp) * [5 years, 2 months ago](https://wordpress.org/support/topic/new-user-notification-template/#post-14433068) * Hi [@angeloarlotta](https://wordpress.org/support/users/angeloarlotta/) * Here I’ve added a background: [https://drive.google.com/file/d/1Q451YxDMD5–EbKl-S9KDdl0t-gLcZ8w/view](https://drive.google.com/file/d/1Q451YxDMD5–EbKl-S9KDdl0t-gLcZ8w/view) * And here’s the result: [https://drive.google.com/file/d/1FHoJvvWjpEV4D-_g4DNPgFdxaaIp3A6t/view?usp=sharing](https://drive.google.com/file/d/1FHoJvvWjpEV4D-_g4DNPgFdxaaIp3A6t/view?usp=sharing) * Regards, - This reply was modified 5 years, 2 months ago by [Champ Camba](https://wordpress.org/support/users/champsupertramp/). - This reply was modified 5 years, 2 months ago by [Champ Camba](https://wordpress.org/support/users/champsupertramp/). * Thread Starter [angeloarlotta](https://wordpress.org/support/users/angeloarlotta/) * (@angeloarlotta) * [5 years, 2 months ago](https://wordpress.org/support/topic/new-user-notification-template/#post-14435921) * Hi [@champsupertramp](https://wordpress.org/support/users/champsupertramp/) the problem is not to add a background color on the template, because as said before I can do it in all the other templates. * Also, to test and notice the issue I’m reporting is not sufficient the UM editing panel view because it doesn’t reflect the real behaviour of a sent email. * So, to better understand what I mean, please download and test this template: [https://easyupload.io/akl20z](https://easyupload.io/akl20z) * This is how it should be: [https://easyupload.io/knpcx5](https://easyupload.io/knpcx5) * And this is how the email displays after it was really sent when a user register to the website: [https://easyupload.io/g9xlcx](https://easyupload.io/g9xlcx) * As you can see is not a background color matter; box-shadow, border-radius and many other elements are missing. * It’s strange and I’m noticing that because the same layout works perfectly in other templates i.e.: welcome_email.php. * Thanks for helping. Angelo * Plugin Contributor [Champ Camba](https://wordpress.org/support/users/champsupertramp/) * (@champsupertramp) * [5 years, 2 months ago](https://wordpress.org/support/topic/new-user-notification-template/#post-14437161) * Hi [@angeloarlotta](https://wordpress.org/support/users/angeloarlotta/) * Could you please check the links? They are all returning the Access Denied messages. * Regards, * Thread Starter [angeloarlotta](https://wordpress.org/support/users/angeloarlotta/) * (@angeloarlotta) * [5 years, 2 months ago](https://wordpress.org/support/topic/new-user-notification-template/#post-14437437) * Please download the file from this other link: [https://fromsmash.com/xXGw-qxJAY-ct](https://fromsmash.com/xXGw-qxJAY-ct) * Thread Starter [angeloarlotta](https://wordpress.org/support/users/angeloarlotta/) * (@angeloarlotta) * [5 years, 2 months ago](https://wordpress.org/support/topic/new-user-notification-template/#post-14454829) * Hi [@champsupertramp](https://wordpress.org/support/users/champsupertramp/) were you able to download the file? Let me know if you need some clarifications. Thank you * Thread Starter [angeloarlotta](https://wordpress.org/support/users/angeloarlotta/) * (@angeloarlotta) * [5 years, 1 month ago](https://wordpress.org/support/topic/new-user-notification-template/#post-14515591) * Hi [@champsupertramp](https://wordpress.org/support/users/champsupertramp/) there is no solution at this problem yet? I didn’t received your feedback anymore. Thanks * Plugin Contributor [Champ Camba](https://wordpress.org/support/users/champsupertramp/) * (@champsupertramp) * [5 years, 1 month ago](https://wordpress.org/support/topic/new-user-notification-template/#post-14515675) * Hi [@angeloarlotta](https://wordpress.org/support/users/angeloarlotta/) * Thanks for responding to this topic. Could you please check the download URL? It says “Oops. Your transfer is no longer”. * I’ll wait for your response. * Regards, * Thread Starter [angeloarlotta](https://wordpress.org/support/users/angeloarlotta/) * (@angeloarlotta) * [5 years, 1 month ago](https://wordpress.org/support/topic/new-user-notification-template/#post-14515700) * Here again: [https://fromsmash.com/cpWq5yx_Dz-ct](https://fromsmash.com/cpWq5yx_Dz-ct) Thanks! * Plugin Contributor [Champ Camba](https://wordpress.org/support/users/champsupertramp/) * (@champsupertramp) * [5 years, 1 month ago](https://wordpress.org/support/topic/new-user-notification-template/#post-14515738) * Hi [@angeloarlotta](https://wordpress.org/support/users/angeloarlotta/) * `It looks really different than the other templates.` Can you also share the email template that works with the custom layout? * Regards, * Thread Starter [angeloarlotta](https://wordpress.org/support/users/angeloarlotta/) * (@angeloarlotta) * [5 years, 1 month ago](https://wordpress.org/support/topic/new-user-notification-template/#post-14515979) * Hi [@champsupertramp](https://wordpress.org/support/users/champsupertramp/) this layout works if you set it into other email templates, if you set it into the Account Welcome Email template for example it will work without any problem, that’s why I’m requesting more infos on how to make it work on New User Notification template. Thanks * Plugin Contributor [Champ Camba](https://wordpress.org/support/users/champsupertramp/) * (@champsupertramp) * [5 years, 1 month ago](https://wordpress.org/support/topic/new-user-notification-template/#post-14518854) * Hi [@angeloarlotta](https://wordpress.org/support/users/angeloarlotta/) * I tried the template to the Account Email that you sent but it’s the same for New Account Notification, they are messed up. Can you share the template for the Account Welcome Email so I can test it? This will help me investigate and see the difference. * Regards, - This reply was modified 5 years, 1 month ago by [Champ Camba](https://wordpress.org/support/users/champsupertramp/). - This reply was modified 5 years, 1 month ago by [Champ Camba](https://wordpress.org/support/users/champsupertramp/). Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/new-user-notification-template/page/2/?output_format=md) [→](https://wordpress.org/support/topic/new-user-notification-template/page/2/?output_format=md) The topic ‘New user notification template’ is closed to new replies. * ![](https://ps.w.org/ultimate-member/assets/icon-256x256.png?rev=3160947) * [Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin](https://wordpress.org/plugins/ultimate-member/) * [Frequently Asked Questions](https://wordpress.org/plugins/ultimate-member/#faq) * [Support Threads](https://wordpress.org/support/plugin/ultimate-member/) * [Active Topics](https://wordpress.org/support/plugin/ultimate-member/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/ultimate-member/unresolved/) * [Reviews](https://wordpress.org/support/plugin/ultimate-member/reviews/) ## Tags * [user notification](https://wordpress.org/support/topic-tag/user-notification/) * 17 replies * 2 participants * Last reply from: [Champ Camba](https://wordpress.org/support/users/champsupertramp/) * Last activity: [5 years, 1 month ago](https://wordpress.org/support/topic/new-user-notification-template/page/2/#post-14519638) * Status: not resolved