Support » Plugin: Cue by » New user, Cue works fine in page editor but not on the published page

  • Hi all, just trying out Cue for the first time. I’ve create a playlist and added it to a page. In the page editor I can play the files perfectly and everything is great, however on the actual published page, as you can see, the files will not play. The actual player doesn’t seem to open. Can anyone help at all please?

    Also is there any way to extend the vertical size of the playlist so that users don’t have to scroll down to see more files?

    Thank you in advance!

    The page I need help with: [log in to see the link]

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  • Plugin Author Brady Vercher


    Hi @macronx,

    It looks like something on your site is modifying the data that Cue outputs, which is preventing it from being parsed correctly.

    If you have a plugin that minifies the output, you might try disabling that to see if it fixes the issue. If so, you can get in touch with the developers of that plugin and ask them how to prevent /*<![CDATA[*/ tags from being inserted into script tags.

    To make the player full-height, you can add this snippet of CSS to the “Additional CSS” section in the customizer:

    .cue-playlist .cue-tracks {
        max-height: none;


    • This reply was modified 2 years, 4 months ago by Brady Vercher.
Viewing 1 replies (of 1 total)
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