Support » Plugin: SendGrid » new user confirmation email/password email not working properly

  • Hi

    So i recently had an issue with the site not sending any emails which i have now fixed using sendgrid and wp mail smtp plugin.

    Now when i sign up as a new user, the confirmation email is received and this is what it says:
    Username: testinggggg To set your password, visit the following address: http://www.perthtrueblues.co.uk/wp-login.php

    so, as you can see, it’s only going to the login page. how do users set their password?!

    when i click ‘lost password’ this is the email received:
    Someone has requested a password reset for the following account: Site Name: PTB Username: testinggggg If this was a mistake, just ignore this email and nothing will happen. To reset your password, visit the following address:

    no address is given!

    what have i done?!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Do you have any plugins that might interfere with the WordPress login process?

    • This reply was modified 1 year, 5 months ago by  wpmad.

    nope…

    i’ve deleted sendgrid and using something else. works perfectly fine with everything on the site, all the plugins. so no, not a plugin issue.

    pity sendgrid couldn’t reply, that’s how they lose paying customers. oh well!

    • This reply was modified 1 year, 5 months ago by  tqfan.
    Plugin Author SendGrid INC

    (@team-rs)

    Hello! Our Support team would be happy to provide assistance via our Help site. This forum is monitored but not an active support channel- our site allows you to contact Support directly. We apologize for the delayed response to your issue and would like to provide support as soon as possible.

    For assistance please contact SendGrid Support from the SendGrid Support Portal – https://support.sendgrid.com/. Click Login & Contact Support, and then Contact Support to see your support contact options. Paying SendGrid customers have the option to contact support via phone, chat, or by submitting a ticket using our web form. All SendGrid customers have the option to submit a ticket using our web form.

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
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