Support » Plugin: AddToAny Share Buttons » New URL share counts always 0

  • Resolved nitinvp

    (@nitinvp)


    I am noticing 2 things since past 2-3 weeks at least
    – The share counts of new URLs (like the one I’ve provided) are 0 always. If I check in FB debugger, it does show 2 likes. And, I know it has been shared on multiple platforms. So the count should definitely be > 1.
    – For URLs that were shared a few weeks back, the counts are not getting updated. Again, some of the URLs I know have more shares. But, the counts are not reflecting these.

    Any ideas what could be going wrong? Also, a different question: Any thoughts on having the following
    – Including likes on LinkedIn as that will be immensely helpful for many business professionals.
    – Including shares/reads and claps on Medium

    Overall I like this plugin. It’s nimble and quick. So, would love to see the counts issue addressed and these enhancements down the line.

    Thanks

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author micropat

    (@micropat)

    The issue is with Facebook’s API, which has been a dumpster fire lately.

    Hitting the “Scrape Again” button in Facebook’s debugger kickstarts Facebook’s counts API for the page.

    LinkedIn no longer serves share counts, and Medium doesn’t offer a counts API.

    Thanks. That worked. I did notice that some of the pages were not scraped by FB for almost 6 months although I read on some forums that they would scrape every 30 days. Anyways, thanks for your prompt response and doing a good job with the plugin!

    Closing this as the response helped in resolving the issue.

Viewing 3 replies - 1 through 3 (of 3 total)
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