• hologramabc

    (@hologramabc)


    Hey there

    Since I installed the new update, I am unable to edit anything in Visual mode. I tried, clicked update and it didn’t save. If I edit under text mode it works fine.

    I did the following list of troubleshooting already:

    Flushing any caching plugins you might be running, as well as server and/or browser caches. Not just your browser, but any op cache or content network cache as well such as Cloudflare. That will solve many weird Javascript issues.
    If your host provider has a “Purge Varnish” option or if you can ask your provider to flush memcache on your server.

    Troubleshooting with your browser. Your browser can help you identify JavaScript issues or conflicts and this article can assist you in doing that diagnosis. This could help identify Visual Editor issues as well.

    Deactivating all plugins (yes, all) to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s). If you can’t get into your admin dashboard, try resetting the plugins folder by FTP or PhpMyAdmin (read “How to deactivate all plugins when you can’t log in to wp-admin” if you need help). Sometimes, an apparently inactive plugin can still cause problems. Also remember to deactivate any plugins in the mu-plugins folder. The easiest way is to rename that folder to mu-plugins-old.

    Switching to the Twenty Fifteen theme to rule out any theme-specific problems. If you can’t log in to change themes, you can remove the theme folders via FTP so the only one is twentyfifteen. That will force your site to use it.

    The rest I am unsure as I am not a programming guru and am afraid I’ll break my site. Everything works normally besides this one problem (that I found so far). Why is it that 80% of the time when a wordpress update is made there is usually something that goes wrong?

    Please help me 🙁

    Thanks

Viewing 1 replies (of 1 total)
  • Moderator Marius L. J.

    (@clorith)

    Hi,

    Sorry to hear that you keep having troubles with updates to your site.

    You mentioned that you’ve already performed a large amount of our troubleshooting steps, that’s awesome!

    Now, a fair amount of JavaScript related things were updated in the latest version jump to 4.5, which can some times lead to confusion like this.

    Could you share which browser you are using, and how you cleared the cache for it?

Viewing 1 replies (of 1 total)
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