Title: New Update unresponsive
Last modified: December 30, 2021

---

# New Update unresponsive

 *  Resolved [rrey](https://wordpress.org/support/users/rrey/)
 * (@rrey)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/new-update-unresponsive/)
 * Hi, I would like to ask why I can’t click/add on add image to show background
   and as I try to schedule it, was not visible on the frontend. Please check this
   screenshot. [https://www.awesomescreenshot.com/image/19347673?key=7a58dd77303848b9d6c9dcf01c12a268](https://www.awesomescreenshot.com/image/19347673?key=7a58dd77303848b9d6c9dcf01c12a268)
 * By the way, the current wordpress version of the site is 5.4.2 see: [https://www.awesomescreenshot.com/image/19347673?key=7a58dd77303848b9d6c9dcf01c12a268](https://www.awesomescreenshot.com/image/19347673?key=7a58dd77303848b9d6c9dcf01c12a268)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Thread Starter [rrey](https://wordpress.org/support/users/rrey/)
 * (@rrey)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/new-update-unresponsive/#post-15207868)
 * The HTML popup is not working
 *  [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/)
 * (@sygnoossupport)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/new-update-unresponsive/#post-15213325)
 * Dear [@rrey](https://wordpress.org/support/users/rrey/),
 * Thanks for reaching out.
 * Can you please send us the system information file?
    You can retrieve it from
   here:
 * How to Retrieve the “System Information” File
 * Please send it via wetransfer.com using the link retrieving option.
    Like this:
   [https://prnt.sc/qr3ntv](https://prnt.sc/qr3ntv)
 * Best,
    Popup Builder Team
 *  [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/)
 * (@sygnoossupport)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/new-update-unresponsive/#post-15227780)
 * Dear [@rrey](https://wordpress.org/support/users/rrey/) ,
 * We noticed, that you have contacted us via email as well.
    We will keep the conversation
   over there in order to avoid any misunderstanding.
 * Best,
    Popup Builder Team

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘New Update unresponsive’ is closed to new replies.

 * ![](https://ps.w.org/popup-builder/assets/icon-128x128.gif?rev=2698840)
 * [Popup Builder - Create highly converting, mobile friendly marketing popups.](https://wordpress.org/plugins/popup-builder/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/popup-builder/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/popup-builder/)
 * [Active Topics](https://wordpress.org/support/plugin/popup-builder/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/popup-builder/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/popup-builder/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/)
 * Last activity: [4 years, 5 months ago](https://wordpress.org/support/topic/new-update-unresponsive/#post-15227780)
 * Status: resolved