Support » Plugin: Shield Security: Protection with Smarter Automation » New Update – Can’t Login

  • Resolved dcstorm2012

    (@dcstorm2012)


    Hi support – since the most recent update when trying to login I get this error:

    Not Found
    The requested URL /wp-admin/adminphppage=icwp-wpsf-insights was not found on this server.

    I can successfully login as soon as I uninstall the plugin.

    Getting this error on multiple sites.

    • This topic was modified 6 months, 1 week ago by dcstorm2012.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Jelena

    (@jmisic)

    Hi,

    Sorry to hear about the trouble you’re having.

    When you rename your login page, Shield will respond with a 404 not found when a non-logged-in visitor attempts to access either the login page, or any page under ‘/wp-admin/’. This is because normally, accessing the wp-admin will redirect the visitor to the login page and since it’s hidden, we don’t want to do that automatically.

    What we could suggest here is to use a ‘forceoff’ file to get back in and change plugin settings. Please see here how to do this:
    https://icontrolwp.freshdesk.com/support/solutions/articles/3000000959

    Once you’re in, you may go to the Login Guard module => Hide WP Login Page => and remove your new created login url => save. Then, you may remove a ‘forceoff’ file.

    It’s also worth of mentioning is that, if you attempt access ‘wp-admin’ but you’re still getting 404 even after logging in. please ensure that you’re running the latest plugin v8.5.6. If that doesn’t help, then you’re probably running into an aggressive caching problem. In that case, you can you try disabling any caching system you have running and attempting it again.

    Let us know how you get on and if you have any other questions about this.

    Thanks.

    • This reply was modified 6 months, 1 week ago by Jelena.
Viewing 1 replies (of 1 total)
  • The topic ‘New Update – Can’t Login’ is closed to new replies.