New uninstall/install of jetpack, now I can’t get past login page to setup

  • Resolved imhotmedia

    (@imhotmedia)


    3 years, 12 months ago

    Hi all,

    I am going back to an old WP site and have cleaned everything up so that it is running the latest everything. WP is 5.4.1 and jetpack is 8.4.2.

    I tried to set up JP but when I log in, nothing happens.

    I uninstalled JP and tried again – same problem. I log in, but it won’t go to the setup page, and the JP tab is stuck on “set up jetpack.” I keep clicking this, logging in, and nothing. I also tried from a new tab and a restart of the browser, no help.

    Could anyone assist me here please? Cheers

    • This topic was modified 3 years, 12 months ago by imhotmedia.
    • This topic was modified 3 years, 12 months ago by imhotmedia.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support KokkieH

    (@kokkieh)

    3 years, 12 months ago

    Hi there,

    Have you tried with a completely different browser? If not, please try that, or try using incognito mode.

    My guess is a stale login cookie from WordPress.com might be the problem here, and using an incognito/private browser session is simpler than clearing all your browser cookies (which would log you out of everything), though you can try that as well.

    It might also be a good idea to clear your browser cache, and if you’re using any browser add-ons that block tracking cookies, see if disabling that helps.

    Thread Starter imhotmedia

    (@imhotmedia)

    3 years, 11 months ago

    Great suggestion kokkieh! I moved from firefox to chrome and it all worked fine.

    Thanks for the solution, Mat

    • This reply was modified 3 years, 11 months ago by imhotmedia.
    Plugin Support supernovia

    (@supernovia)

    3 years, 11 months ago

    If you prefer your usual browser, you can also try clearing cookies related to our services, and clearing your browser cache.

Viewing 3 replies - 1 through 3 (of 3 total)
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