Support » Plugin: BuddyPress Group Email Subscription » New Topic sends no email, Reply Comment sends email

  • Hi, We really recently updated to 3.9.2. The migration process was successful. We have the following issue.

    1. All users in the Group have “All Emails” set.
    2. A user adds New Topic, no emails are sent to any members of the group.
    3. A different user replies to the topic, and email is sent out to the group.

    We have checked the “wp_bpges_queued_items” table and it has many records, all seem to be the initial Topic started.

    Thanks
    Ethan

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Boone Gorges

    (@boonebgorges)

    Hi Ethan – Thanks for the report.

    Have a look at wp_bpges_subscriptions – are you seeing your legacy subscriptions there? The fact that all group members have ‘All Email’ makes me think that they didn’t properly migrate.

    The items in wp_bpges_queued_items – do they have the ‘immediate’ type? Are you able to check your access logs for self-pings that might indicate that the batch-process mail routine failed?

    Hi, thanks for your reply. Inserted below are the tables. Its weird that a user can reply to a topic, and then the email works. But not when someone creates the topic.

    Which access logs should i be checking? We tried to put logging on for this plugin, but it isnt working. Below is our settings in the wp-config.php file for the logging.

    /** BuddyPress Group Email Options */
    define( ‘BPGES_DEBUG’, true );

    define(‘BPGES_DEBUG_LOG_PATH’, ‘C:\inetpub\wwwroot\iNetDev\wp-content\uploads’);

    define(‘BPGES_DEBUG_LOG_PATH’, ‘https://inetdev.hauraki-dc.govt.nz/wp-content/uploads’);

    Tables
    ======

    SELECT * FROM inet.wp_bpges_subscriptions;

    id user_id group_id type
    1 82 13 supersub
    2 141 13 supersub
    3 78 13 supersub
    4 55 13 supersub
    5 139 13 supersub
    6 234 13 supersub
    7 92 13 supersub
    8 95 13 supersub
    9 167 13 supersub
    10 53 13 supersub
    12 63 13 supersub
    13 59 13 supersub
    14 63 16 supersub
    15 32 19 supersub
    16 155 19 supersub
    17 97 19 supersub
    18 120 19 supersub
    19 198 19 supersub
    20 59 19 supersub
    22 167 14 sum
    23 257 14 supersub
    24 82 9 supersub
    25 82 10 supersub
    26 82 8 supersub
    27 142 19 supersub
    28 169 19 supersub
    29 99 19 supersub
    30 168 13 supersub
    31 82 20 supersub
    32 63 20 supersub

    SELECT * FROM inet.wp_bpges_queued_items;

    id user_id group_id activity_id type date_recorded
    97 82 13 1698 immediate 2019-04-10 03:37:43
    98 141 13 1698 immediate 2019-04-10 03:37:43
    99 78 13 1698 immediate 2019-04-10 03:37:43
    100 139 13 1698 immediate 2019-04-10 03:37:43
    101 234 13 1698 immediate 2019-04-10 03:37:43
    102 92 13 1698 immediate 2019-04-10 03:37:43
    103 95 13 1698 immediate 2019-04-10 03:37:43
    104 167 13 1698 immediate 2019-04-10 03:37:43
    105 53 13 1698 immediate 2019-04-10 03:37:43
    106 168 13 1698 immediate 2019-04-10 03:37:43
    107 63 13 1698 immediate 2019-04-10 03:37:43
    108 59 13 1698 immediate 2019-04-10 03:37:43
    133 82 13 1721 immediate 2019-05-16 22:12:14
    134 141 13 1721 immediate 2019-05-16 22:12:14
    135 78 13 1721 immediate 2019-05-16 22:12:14
    136 55 13 1721 immediate 2019-05-16 22:12:14
    137 139 13 1721 immediate 2019-05-16 22:12:14
    138 234 13 1721 immediate 2019-05-16 22:12:14
    139 92 13 1721 immediate 2019-05-16 22:12:14
    140 95 13 1721 immediate 2019-05-16 22:12:14
    141 167 13 1721 immediate 2019-05-16 22:12:14
    142 53 13 1721 immediate 2019-05-16 22:12:14
    143 168 13 1721 immediate 2019-05-16 22:12:14
    144 63 13 1721 immediate 2019-05-16 22:12:14
    145 59 13 1721 immediate 2019-05-16 22:12:14
    170 141 13 1989 immediate 2019-05-21 06:30:57
    171 78 13 1989 immediate 2019-05-21 06:30:57
    172 55 13 1989 immediate 2019-05-21 06:30:57
    173 139 13 1989 immediate 2019-05-21 06:30:57
    174 234 13 1989 immediate 2019-05-21 06:30:57
    175 92 13 1989 immediate 2019-05-21 06:30:57
    176 95 13 1989 immediate 2019-05-21 06:30:57
    177 167 13 1989 immediate 2019-05-21 06:30:57
    178 53 13 1989 immediate 2019-05-21 06:30:57
    179 168 13 1989 immediate 2019-05-21 06:30:57
    180 63 13 1989 immediate 2019-05-21 06:30:57
    181 59 13 1989 immediate 2019-05-21 06:30:57
    182 155 19 1998 immediate 2019-05-22 06:30:39
    183 97 19 1998 immediate 2019-05-22 06:30:39
    184 120 19 1998 immediate 2019-05-22 06:30:39
    185 198 19 1998 immediate 2019-05-22 06:30:39
    186 59 19 1998 immediate 2019-05-22 06:30:39
    187 142 19 1998 immediate 2019-05-22 06:30:39
    188 169 19 1998 immediate 2019-05-22 06:30:39
    189 99 19 1998 immediate 2019-05-22 06:30:39
    190 82 13 2002 immediate 2019-05-23 00:45:53
    191 141 13 2002 immediate 2019-05-23 00:45:53
    192 78 13 2002 immediate 2019-05-23 00:45:53
    193 55 13 2002 immediate 2019-05-23 00:45:53
    194 139 13 2002 immediate 2019-05-23 00:45:53
    195 234 13 2002 immediate 2019-05-23 00:45:53
    196 92 13 2002 immediate 2019-05-23 00:45:53
    197 95 13 2002 immediate 2019-05-23 00:45:53
    198 167 13 2002 immediate 2019-05-23 00:45:53
    199 53 13 2002 immediate 2019-05-23 00:45:53
    200 63 13 2002 immediate 2019-05-23 00:45:53
    201 63 20 2006 immediate 2019-05-23 02:39:59
    202 32 19 2018 immediate 2019-05-24 01:38:41
    203 155 19 2018 immediate 2019-05-24 01:38:41
    204 120 19 2018 immediate 2019-05-24 01:38:41
    205 198 19 2018 immediate 2019-05-24 01:38:41
    206 59 19 2018 immediate 2019-05-24 01:38:41
    207 142 19 2018 immediate 2019-05-24 01:38:41
    208 169 19 2018 immediate 2019-05-24 01:38:41
    209 99 19 2018 immediate 2019-05-24 01:38:41

    Any help would be much appreciated.

    Thanks
    Ethan

Viewing 2 replies - 1 through 2 (of 2 total)
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