Support » Plugin: KB Support - WordPress Help Desk, Support & Knowledge Base plugin » New Tickets are received as Closed

  • Resolved Andre Jutras


    I’ve noticed since beta testing this plugin, that new ticket submissions are showing status as “Closed”. Is this done by design or is this a bug?

    The page I need help with: [log in to see the link]

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  • Plugin Author KB Support


    New tickets are not created in the closed status. Depending on settings they would be “New” or “Open”.

    If you are still experiencing an issue and need assistance, let us know – appreciate it has been a while since this was posted

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