Support » Plugin: Zendesk Support for WordPress » New ticket modal requires page reload for > 1 use

  • Resolved Kenn Wilson

    (@kchrist)


    This plugin is generally working for me, but I’ve run into a problem converting WP comments to tickets via the admin/comments page.

    The first time I click on “Convert to Zendesk Ticket” it works fine. A ticket is created correctly. Subsequent clicks on the “Convert” link (for other comments) opens an empty modal.

    Screenshot:
    https://dl.dropboxusercontent.com/s/jxh0v2oq9xmridh/zendesk-modal-empty.png

    I’m using WordPress 4.7.3 and Zendesk plugin 1.6.11, the latest versions of both at the time of this writing. I do not see any errors in the JavaScript console.

    Thanks!

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