New Ticket form not staying where the shortcode is placed
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Hello, Freshdesk –
I’m a new Freshdesk client, installing Freshdesk onto a pre-launch website.
I’m using the Extra theme from Elegant Themes, a Divi-based theme.
I’m trying to set up tabs on the support page, so I’ll have:
1. a tab for creating a new ticket
2. a tab to see open tickets
3. a tab to see all ticketsBut no matter what I do with the “new ticket” shortcode, the button to create a new ticket is always placed at the very top-left corner of the post. It does not want to go where I place the shortcode on the page.
The other Freshdesk shortcodes appear to be working better, although I notice that the “All Tickets” tab is defaulting to “Open Tickets” instead. Is that a problem of having the shortcode placed twice on one page?
The page I need help with: [log in to see the link]
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