New theme and I'm having a problem with media files directory

  • adventures44

    (@adventures44)


    8 years, 8 months ago

    Hi

    I recently installed a new theme (Capri by Select-Themes) and I’m having a problem with uploading to my media library. Apparently my previous custom-made theme was not using the default wordpress directory for uploads, and now when I upload images I get errors and although they upload and show up in posts, their thumbnails don’t appear in the media library and I can’t use them on the theme appearance.

    I got in touch with the Selects Theme support and they told me this:

    —
    This has happened because you don’t use native/default WordPress folder (wp-content/uploads) for media files but you had this code inside WordPress/wp-config.php for custom folder for uploads and because of that you got this problem

    define( \’UPLOADS\’, \’\’.\’../images\’ );

    One solution is to fix this code and other to remove it and to remove all images and then to start again to upload it inside your admin panel in native WordPress folder

    —–

    Considering I know nothing about coding, is this easy for me to correct by myself? Obviously I want to keep all my images in working order. I’ve only uploaded about 5 since I changed the theme so I can easily upload those again in the right folder. How do I get around to do this?

    I don’t want to mess anything up, I’ve had so many issues since I installed this theme, with the javascript, the JQuery, all kinds of incompatibilities…it’s been a whole month sorting things out with hosting and theme customer support

    Thank you

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  • robotkitten

    (@robotkitten)

    8 years, 8 months ago

    HI adventures44,
    First things, first – are you using the child theme that came with the Capri theme? You need to do that. Don’t use the parent theme.

    since you are not strong with coding, I would suggest contacting the developer again. Be overly specific about what you need, they can help; I used the same theme, and I was given an instructional video on how to solve a problem I was having with the Capri theme.

    Make sure when you submit a ticket, do it privately, and give them your login credentials. I did that, and they were very helpful. I have found out that the themes you pay for usually come with good customer service – in my experiences. They got back to me in 24 hours and solved my issue.

    And there is also this.

Viewing 1 replies (of 1 total)
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