Support » Plugin: Simple Membership » New sign up for existing WordPress users

  • I have a WooCommerce cart that has been running for years with lots of customer level users. I’m adding a members area that a small portion of the existing customer base will be allowed to access for free on recommendation. The issue that we have is that existing users cannot complete the sign up form as they are already in the database. Is there anyway around this?

    Due to time constraints and the clients passing the login link to their clients during appointments we don’t have resource to add the user in manually. Is there a way existing users can complete the registration form and become members when they are using the same email address?

    • This topic was modified 1 year, 6 months ago by lainey.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Hi, are the users in question added in WP Users? If they are, you can use the following instructions to import them into SMP members area.

    Let me know if the above helps you.

    Thank you

    Thread Starter lainey

    (@navitas)

    We don’t want to import users. There will be some patients who will be referred to the members area which is password protected itself. These members will then need to sign up to the given members area. It needs to be a sign up so that we can get them to accept a policy by signing up.

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi, thank you for clarifying further your request. I have submitted a message to the developers to investigate further your issue/request.

    Thank you

    Thread Starter lainey

    (@navitas)

    Brilliant, thank you

    Plugin Author wp.insider

    (@wpinsider-1)

    Normally, a user who already has an existing WP user account can’t create a new one. Importing them into SWPM is the best option. Once you import them, they can then log into the site as a member and then make payments. Or they can use the password reset functionality to log into the site.

    They already have a user account (so making them agree to some terms now doesn’t really change anything since you already created their user account before they agreed to anything). In your terms and conditions you can say something like “By having a user account on our website you agree to all terms that is outlined in our terms and conditions”.

    If you need them to agree to some terms the very first time they create a user profile on the site, then you can delete their existing user account and then tell them to go through the process (like a new normal user).

Viewing 5 replies - 1 through 5 (of 5 total)
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