Hi @rastgelelik,
Yes, we already have SpeedShip included in our default shipping carriers list.
You’ll need to sync the shipping carriers in order to refresh and get the latest list, then you can enable it.
📘 Documentation: How to sync the shipping carriers
Please try this and let me know if SpeedShip appears for you.
Best regards,
Gaurav
Hello, We added but the link is not correct on Email.
As you see the picture in the link: https://r.resimlink.com/wlGjhfEDvq2M.png the link is not correct. When we click Track Your Order button, system open difrent link: wwex.com. But it should open official track link of SpeedShip agency.
Could you inform us please?
Hi @rastgelelik,
We’ve updated the SpeedShip tracking URL in AST’s shipping carriers list. To reflect these changes in your store, you’ll need to synchronize the shipping carriers list.
Best regards,
Gaurav
Hi again.
The link is changed but we think is not right. When we clieck tracking button a page on speedship webpage opens and request user login. But why?
When we/client click this button, we can see tracking details without userlogin like fedex or RL carrier.
Could you check again the link please?
Thank you
Hi @rastgelelik,
We can’t set the tracking link like the example you shared (
https://www.speedship.com/public/tracking?key=… ) because that requires a unique key which we don’t get from your WooCommerce orders.
AST only has the tracking number available, but SpeedShip doesn’t currently support tracking directly via URL with just the number (like FedEx or RL carriers do). That’s why the default link opens their login page instead of showing shipment details.
At this point, SpeedShip would need to provide a public tracking URL format that accepts the tracking number as a parameter. Once they do, we can update the carrier in AST to support it.
Best regards,
Gaurav
