I’m seeing it on the homepage! Have you checked on a different device or in a different browser?
Oh, scratch that. I’m seeing it on Safari on Mac and in Chrome on Mac, but it doesn’t show up on the iPhone or iPad! Weird.
I#ve tried it on Chrome and Internet Explore (PC), also on Chrome on my Samsung android phone. Getting nothing 🙁
Even weirder now that I know that it’s appearing on some browsers. Any ideas?
I’ve had a look through the code and nothing leaps out at me I’m afraid. In particular I was looking to see if you had any device or browser sniffing code. You have some large blocks of styles and scripts in the code so I’m guessing that you have quite a few plugins on your WP site. Have you added or updated any plugins in the last week? As a preliminary exercise I would suggest systematically disabling plugins to see if any of them are causing the problem.
One plugin was updated – the mailchimp one – so I disabled that and tried refreshing, but nothing changed. I’ve disabled a few of the plugins already, ones I thought might be causing the issues, but I’ll try doing it with all of them and see if that helps.
I’ll let you know what happens.
Ok – I’ve just tried deactivating all plugins individually, each time deleting my browser cache before reloading the homepage. The only plugin I didn’t try was Jetpack because I was worried about losing my settings or widgets if I deactivated it (does that happen?) and since its a WordPress plugin I assumed it wouldn’t cause any issues.
Also, I’ve just noticed that some comments I approved this morning on this post http://emilyluxton.co.uk/competitions/lomo-instant aren’t showing up, so it seems it’s not just new posts that aren’t getting though. I was wondering if it might have something to do with caching, but I don’t understand much about that so I’m not sure what to look for. I did deactivate the WP Super Cache plugin first off to see if that was the problem but it did nothing, and again I’ve tried deleting cache numerous times.
Any other suggestions please?! I’m considering hiring a freelance tech support but obviously I’d rather avoid the expense.
You could try another theme. Obviously your current theme is part of your “branding”, but perhaps in the wee small hours when traffic is at it’s lowest switch your theme temporarily to say ‘2014’ or ‘2015’ and see if the post shows up then. This will at least eliminate (or implicate!) the theme as the source of the problem.
Before incurring the expense of hiring a specialist I would suggest calling the hosting company to check that they’re not experiencing any issues. Also they may be willing to help you resolve the issue without you having to hire anyone.
Incidentally, the Web Inspector is saying that your page has 93 alerts. I haven’t looked at them all in detail but they all seem to be CSS related so I don’t think they’re likely to be related to the problem you’re having.
Good luck, I hope you manage to sort it but I don’t think I have anything else to offer without access to your dashboard/cPanel/theme files. Nice site by the way, I like to travel myself so will certainly have a look around your site.
M
Thanks so much for your help M 🙂
I tried calling the host company again (I actually did it before posting here and they said there was nothing they could do) – but this time they found that my A record had been set wrong (after I activated True Shield) and they’ve changed it back. Somehow, that seems to have resolved my site problem. Not all the new comments are showing, but new comments placed today are showing up fine so I’m guessing the glitch is resolved.
While I have you here – what is the Web Inspector and is there anything I can do to fix the alerts? Or would that require a fair bit of technical knowledge?!
Always worth badgering the hosting company, sometimes the support staff will take the line of least resistance and try and place the blame elsewhere such as with WordPress itself or with your theme/plugins. I’m very glad your problem has been resolved.
Web Inspector is the page analysis tool built into Safari on Mac. On Chrome the equivalent would be the Developer Tools which you can find under the View menu. The alerts seem to be minor CSS issues. Worth fixing if, like me, you like everything to be neat and tidy and working as efficiently as possible, but it’s non-urgent and something to do as a background task perhaps – maybe tackling a handful of them a week, depending on energy levels, enthusiasm, and the amount of time you can spend on it. But I wouldn’t worry too much about it. It’s all working now which is the most important thing!
Oops, I habitually sign myself off online as ‘M’. I failed to realise that my first name isn’t actually in my handle or profile!!!! 🙂
regards
Michael
Brilliant, thank you so much Michael! I’ll do as you said and fix a couple a week 🙂
You’ve been fab, thank you!
You’re very welcome, though I don’t feel I’ve done much beyond getting you to call your hosting company! 😀
