New PHP Fatal Error (version 1.12.1)

  • Resolved vwondra

    (@vwondra)


    7 years, 8 months ago

    Version 1.12.1 fixed the fatal error that was preventing access into the Admin side of WP… but there is another error that gets thrown when trying to process a payment

    PHP Fatal error: Uncaught Error: Call to a member function getOffsetTimestamp() on null in /nas/content/live/trumedic/wp-content/plugins/woocommerce/includes/data-stores/abstract-wc-order-data-store-cpt.php:142\nStack trace:\n#0 /nas/content/live/trumedic/wp-content/plugins/woocommerce/includes/data-stores/class-wc-order-data-store-cpt.php(162): Abstract_WC_Order_Data_Store_CPT->update(Object(WC_Order))\n#1 /nas/content/live/trumedic/wp-content/plugins/woocommerce/includes/class-wc-data-store.php(169): WC_Order_Data_Store_CPT->update(Object(WC_Order))\n#2 /nas/content/live/trumedic/wp-content/plugins/woocommerce/includes/class-wc-order.php(220): WC_Data_Store->update(Object(WC_Order))\n#3 /nas/content/live/trumedic/wp-content/plugins/woocommerce/includes/class-wc-order.php(304): WC_Order->save()\n#4 [internal function]: WC_Order->update_status(‘wc-processing’)\n#5 /nas/content/live/trumedic/wp-content/plugins/woo-mp/includes/woo-mp-order.php(51): call_user_func_array(Array, Array)\n#6 /nas/content/live/trumedic/wp-content/plugins/woo in /nas/content/live/trumedic/wp-content/plugins/woocommerce/includes/data-stores/abstract-wc-order-data-store-cpt.php on line 142

    Steps to recreate:
    1. Try to pay for an order with the Manual Payments plugin. (we have it connected to our Authorize.net AIM gateway)
    2. Go down and try to use the Payment section added by the WooCommerce Manual Payments plugin
    3. Upon trying to charge the order you get this error message: https://www.trumedic.com/wp-content/uploads/2018/05/PHP-error.png

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author bfl

    (@bfl)

    7 years, 8 months ago

    Hey @vwondra. Can you please post a WooCommerce system report? You can find this under WooCommerce > Status > Get system report. Are you by any chance processing a payment on an order that has not been created yet (by pressing the Create button)?

    Thread Starter vwondra

    (@vwondra)

    7 years, 8 months ago

    
### WordPress Environment ###

Home URL: https://www.trumedic.com
Site URL: https://www.trumedic.com
WC Version: 3.3.5
Log Directory Writable: ✔
WP Version: 4.9.5
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US

### Server Environment ###

Server Info: Apache
PHP Version: 7.0.28-0ubuntu0.16.04.1
PHP Post Max Size: 100 MB
PHP Time Limit: 3600
PHP Max Input Vars: 1000
cURL Version: 7.47.0
OpenSSL/1.0.2g

SUHOSIN Installed: –
MySQL Version: 5.7.21
Max Upload Size: 50 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 3.3.5
WC Database Prefix: wp_
Total Database Size: 494.83MB
Database Data Size: 272.84MB
Database Index Size: 221.99MB
wp_woocommerce_sessions: Data: 10.87MB + Index: 0.51MB
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB
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wp_postmeta: Data: 138.66MB + Index: 119.36MB
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### Post Type Counts ###

aoc_popup: 5
attachment: 2416
br_product_tab: 1
fl-builder-template: 26
fl-theme-layout: 11
jetpack_migration: 2
nav_menu_item: 57
oembed_cache: 7
page: 61
post: 94
product: 151
product_variation: 11
shop_coupon: 34
shop_order: 25965
shop_order_refund: 1593

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (65) ###

Gravity Forms: by rocketgenius – 2.3.1
Smart Layers by AddThis: by The AddThis Team – 3.1.2
AMP Analytics: by Valet – 0.0.2
AMP Related Posts: by Nick van de Veerdonk – 2.2
AMP: by WordPress.com VIP
XWP
Google
and contributors – 0.7.0

Beaver Builder Plugin (Agency Version): by The Beaver Builder Team – 2.1.1.2
Beaver Themer: by The Beaver Builder Team – 1.1.1
PowerPack for Beaver Builder: by Team IdeaBox - Beaver Addons – 2.6.1
BBS Team: by The BBS Agency – 0.1
Better Search Replace: by Delicious Brains – 1.3.2
Criteo OneTag for WooCommerce: by Criteo – 1.3.2 – Not tested with the active version of WooCommerce
Duplicate Page: by mndpsingh287 – 2.6
Google Tag Manager for WordPress: by Thomas Geiger – 1.7.2
FooSales: by FooSales – 1.5.0 – Not tested with the active version of WooCommerce
WooCommerce 1 Click Upsells & Downsells: by WooCurve – 1.5.0 – Not tested with the active version of WooCommerce
Genesis Connect for WooCommerce: by StudioPress – 0.9.10 – Not tested with the active version of WooCommerce
Genesis Dambuster: by Russell Jamieson – 1.7
Genesis Simple Hooks: by StudioPress – 2.2.1
Gravity Forms Klaviyo Add-On: by EFE Technology – 1.0
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Imagify: by WP Media – 1.7.1.3
Justuno Social Offers: by Justuno – 1.3
Klaviyo for WooCommerce: by Klaviyo
Inc. – 1.0.4 – Not tested with the active version of WooCommerce

Klaviyo: by Klaviyo – 1.3.2
Lucky Orange | Chat, heatmaps, polls, visitor recordings, live analytics.: by LuckyOrange.com – 1.97
Members: by Justin Tadlock – 2.1.0
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Redirection: by John Godley – 3.2
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.0.2
Sales Pop: by Beeketing – 1.2.0 – Not tested with the active version of WooCommerce
Schema App Structured Data: by Hunch Manifest – 1.9.10
Schema App WooCommerce: by Hunch Manifest – 1.3.1 – Not tested with the active version of WooCommerce
ShiftNav - Responsive Mobile Menu: by Chris Mavricos
SevenSpark – 1.6.2

Store Locator Plus: by Store Locator Plus – 4.9.14
TaxJar - Sales Tax Automation for WooCommerce: by TaxJar – 1.6.1
TinyMCE Advanced: by Andrew Ozz – 4.6.7
Twist - Product Gallery Slider for Woocommerce: by Niloy Sarker – 2.0.5 – Not tested with the active version of WooCommerce
User Switching: by John Blackbourn – 1.3.0
Video User Manuals: by Video User Manuals Pty Ltd – 2.5.7.2
Visual Website Optimizer: by Andy Bailey – 2.5
WC Speed Drain Repair: by WP Fix It – 1.2 – Not tested with the active version of WooCommerce
WooCommerce Product Feed Pro: by WebAppick – 2.2.4
White Label CMS: by www.videousermanuals.com – 1.6.2
Advanced Order Export For WooCommerce: by AlgolPlus – 1.5.4
WooCommerce Colors: by WooThemes – 1.0.7 – Not tested with the active version of WooCommerce
WooCommerce Conversion Tracking: by Tareq Hasan – 2.0 – Not tested with the active version of WooCommerce
WooCommerce Currency Switcher: by realmag777 – 1.2.4
WooCommerce Expand Tabs: by Diana Burduja – 1.7
WooCommerce Authorize.Net AIM Gateway: by SkyVerge – 3.13.0 – 3.14.1 is available
WooCommerce Google Analytics Integration: by WooCommerce – 1.4.4
WooCommerce Menu Cart: by Jeremiah Prummer
Ewout Fernhout – 2.7.0

WooCommerce Menu Extension: by August Infotech – 1.6 – Not tested with the active version of WooCommerce
WooCommerce POS: by kilbot – 0.4.18
WooCommerce - ShipStation Integration: by WooCommerce – 4.1.19
WooCommerce - Store Toolkit: by Visser Labs – 1.7.9
WooCommerce: by Automattic – 3.3.5
WordPress Importer: by wordpressdotorg – 0.6.4
Yoast SEO Premium: by Team Yoast – 6.0
WP Maintenance Mode: by Designmodo – 2.1.2
WP Rocket: by WP Media – 3.0.4
WP Security Audit Log: by WP White Security – 3.1.7
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.6.4 – Not tested with the active version of WooCommerce

Yotpo Social Reviews for Woocommerce: by Yotpo – 1.1.7 – Not tested with the active version of WooCommerce

### Settings ###

API Enabled: ✔
Force SSL: ✔
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #64623 - /shop/
Cart: #64624 - /cart/
Checkout: #64625 - /checkout/
My account: #64626 - /my-account/
Terms and conditions: #64332 - /terms-of-service/

### Theme ###

Name: Dynamik-Gen
Version: 2.3.4
Author URL: https://cobaltapps.com/
Child Theme: ✔
Parent Theme Name: Genesis
Parent Theme Version: 2.6.1
Parent Theme Author URL: https://www.studiopress.com/
WooCommerce Support: ✔

### Templates ###

Overrides: –

### Templates ###

thumbnail: 
medium: 
medium_large: 
large: 
custom-thumb-1: 
custom-thumb-2: 
custom-thumb-3: 
woocommerce_thumbnail: 
woocommerce_single: 
woocommerce_gallery_thumbnail: 
shop_catalog: 
shop_single: 
shop_thumbnail: 

### Authorize.Net AIM ###

Environment: Production
Debug Mode: Off
    Thread Starter vwondra

    (@vwondra)

    7 years, 8 months ago

    It was for a new order that we was in the process of being created.

    Plugin Author bfl

    (@bfl)

    7 years, 8 months ago

    That might be the issue. Someone else was having the same problem and they fixed it by creating the order. However I don’t have this issue on any of my test sites, so it must be something that depends on the environment. I might be able to figure it out from the information in the system report. Thanks.

    Thread Starter vwondra

    (@vwondra)

    7 years, 8 months ago

    It does work after saving the order. Is there a way to prevent the payment section from working until AFTER the order has been saved?

    Plugin Author bfl

    (@bfl)

    7 years, 8 months ago

    Hey @vwondra. I figured out what the problem is. It turned out to be a bug in WooCommerce. As of now, the fix is scheduled to be released in WooCommerce 3.4.0. I will be releasing an update soon that will get around the problem if a user is on a WooCommerce version lower than 3.4.0.

    Thread Starter vwondra

    (@vwondra)

    7 years, 8 months ago

    @bfl That’s awesome that you found that. Great work!

    Plugin Author bfl

    (@bfl)

    7 years, 8 months ago

    Hey @vwondra. I released an update that fixes the issue. You can now process payments on auto-draft orders.

    Thread Starter vwondra

    (@vwondra)

    7 years, 8 months ago

    Awesome! Thank you!

Viewing 9 replies - 1 through 9 (of 9 total)

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