Support » Plugin: iThemes Security (formerly Better WP Security) » new password doesnt work

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter Leitner

    (@leitner)

    Hi,

    update:
    it must be the “hide backend” function, which generate this issue. When I set the link to https://[…]/edit?action=rp&key=XXX&login=XXX all works fine.

    Is this a bug?

    Regards
    Patrick

    Thread Starter Leitner

    (@leitner)

    Update #2:

    it must be a bug. With version 6 all works fine.

    Patrick

    You mean this issue started after updating the iTSec plugin from 6.9.2 to the 7.0.x release ?

    Thread Starter Leitner

    (@leitner)

    Hi @nlpro,

    I don’t know, because I don’t use this function very often.
    But I have tested two websites with the same iThemes Security settings.
    The only differences are the iThemes Security version (6.9.2 vs. 7.0.1), activated SSL (yes vs. no) and the PHP Version (7.2 vs 7.1).

    One is working (iThemes 6.9.2, SSL and PHP 7.2) and one not (iThemes 7.0.1, no SSL and PHP 7.1).

    Regards
    Patrick

    • This reply was modified 2 years, 10 months ago by Leitner.
    Thread Starter Leitner

    (@leitner)

    Hi @nlpro,

    did you have any new information for me?

    Regards
    Patrick

    Thread Starter Leitner

    (@leitner)

    Hi @nlpro,

    could you tell me when this will be fixed?

    Regards
    Patrick

    I have no idea.

    Don’t even know whether iThemes is aware of this issue. According to the FAQ section in the readme.txt file “iThemes does not monitor the WordPress.org support forums”.

    Best you can do is submit a bug report here.

    Perhaps also refer to the 2 topics (1 and 2) about this issue that currently exist in the forum.

    Thread Starter Leitner

    (@leitner)

    Hi @nlpro,

    I’m sorry – I thought you are an employee of iThemes.

    I reported the bug weeks ago. But I didn’t get any response.

    Regards
    Patrick

    Thread Starter Leitner

    (@leitner)

    Today I found the issue but I dont have any idea, how can i fix this.

    The new password link is https://[…]/wp-login.php?itsec-hb-token=edit?action=rp&key=XXX&login=XXX.
    And there are two ?: one before itsec-hb-token and one before action. So this is the mistake. It can only be one ?. The second ? should be an &.

Viewing 9 replies - 1 through 9 (of 9 total)
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