New Order “Tab” bug

Resolved PITCHEDsenses
(@ericodl)

2 years, 8 months ago
Hello dear Woocommerce Team,

before the last 2 updates, it was easy to create an order manually, adding some products with “add products” and then search the product I wanted, pressing the “tab” key to get to the quantity, and then press the “tab” key again to get to the next product I wanted to add by just typing in the name (then it started searching the product). But now the dropdown just opens but I can’t type in anything, so I have to click into the input field of the product I want to add. And that for each product. Is it possible that this might be a little bug from the last updates? It worked very good before.

Thanks for checking this.

Best regards,
Eric
- This topic was modified 2 years, 8 months ago by PITCHEDsenses.
- This topic was modified 2 years, 8 months ago by PITCHEDsenses.
- This topic was modified 2 years, 8 months ago by PITCHEDsenses.

Viewing 6 replies - 1 through 6 (of 6 total)

(@rainfallnixfig)

It sounds like your theme or one or more plugins may be conflicting with the latest version of WooCommerce. The best way to determine this is to:

Temporarily switch your theme to Storefront
Disable all plugins except for WooCommerce
Repeat the action that is causing the problem

If you’re not seeing the same behavior after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated.

Reactivate the theme first and check again. Then, go on and reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

Please make sure you have a backup in place of your site and database. If something goes wrong, it’s nice to know that you can restore your site to the previous state.

Thanks!

Thread Starter

PITCHEDsenses

(@ericodl)

2 years, 7 months ago

Hi Mirko P. ,

thank you very much for your fast reply!
I did exactly what you asked for. But the issue is still there.

I switched to the twentytwenty Theme, all plugins deactivated, only woocommerce activated. I also deleted all browser cache etc.
I also tested different Browsers.

The issue is still there.

With best regards,
Eric

Mirko P.

(@rainfallnixfig)

2 years, 7 months ago

Hi @ericodl,

Thanks for getting back.

For further troubleshooting kindly provide us the following:

System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).
Console tab: Right-click on the page or press F12 on the keyboard and select “Inspect” (this option will show up on most browsers). In the developer tools that will pop up you should see a “Console” tab. From there, please send us a screenshot of what’s being displayed using a tool like snipboard.io.

Thanks!

Thread Starter

PITCHEDsenses

(@ericodl)

2 years, 7 months ago

1) Here is the system status


### WordPress Environment ###

WordPress address (URL): https://gk.onderdelinden.de
Site address (URL): https://gk.onderdelinden.de
WC Version: 5.6.0
REST API Version: ✔ 5.6.0
WC Blocks Version: ✔ 5.5.1
Action Scheduler Version: ✔ 3.2.1
WC Admin Version: ✔ 2.5.1
Log Directory Writable: ✔
WP Version: 5.8
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: de_DE
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.19
PHP Post Max Size: 200 MB
PHP Time Limit: 30
PHP Max Input Vars: 10000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.11-MariaDB-1:10.5.11+maria~focal-log
Max Upload Size: 200 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

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### Post Type Counts ###

attachment: 136
export_template: 2
look_menu: 1
look_testimonial: 6
mc4wp-form: 1
nav_menu_item: 25
option-tree: 1
page: 17
post: 1
product: 109
product_variation: 44
quantity-rule: 1
revision: 98
scheduled_export: 4
shop_order: 3947
shop_order_refund: 7
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (27) ###

Booster Plus for WooCommerce: von Pluggabl LLC – 5.4.6
Code Snippets: von Code Snippets Pro – 2.14.1
Contact Form 7: von Takayuki Miyoshi – 5.4.2
Envato Market: von Envato – 2.0.6
Fast Secure reCAPTCHA: von fastsecure – 1.0.20
WPBakery Page Builder: von Michael M - WPBakery.com – 6.7.0
Loco Translate: von Tim Whitlock – 2.5.3
Look Apps: von Theemon WordPress Team – 1.0.0
Newsletter: von Stefano Lissa &
Das Newsletter Team – 7.2.2
One-Click Child Theme: von tychay – 1.6
Pages by User Role for WordPress: von RightHere LLC – 1.4.7.97641
WP DSGVO Tools (GDPR): von legalweb – 3.1.22
Simple Scroll to Top Button: von Space X-Chimp – 4.45
Compress JPEG & PNG images: von TinyPNG – 3.2.1
Advanced Editor Tools (vormals TinyMCE Advanced): von Automattic – 5.6.0
UpdraftPlus – Sichern/Wiederherstellen: von UpdraftPlus.Com
DavidAnderson – 2.16.60.0

WC Duplicate Order: von Jamie Gill – 1.7
Booster Plus for WooCommerce: von Algoritmika Ltd – 1.1.0
WooCommerce Advanced Product Quantities: von WP BackOffice – 2.1.9
WooCommerce Multiple Email Recipients: von Barn2 Plugins – 1.1.3
WooCommerce PDF Invoices & Packing Slips: von Ewout Fernhout – 2.9.3
WooCommerce PDF Invoices & Packing Slips Professional: von Ewout Fernhout – 2.7.3
WooCommerce PDF Invoices & Packing Slips Premium Templates: von Ewout Fernhout – 2.9.13
WooCommerce - Store Exporteur Deluxe: von Visser Labs – 5.1
WooCommerce: von Automattic – 5.6.0
WP Desk Helper: von WP Desk – 1.7.0
WPFront User Role Editor: von Syam Mohan – 2.14.4

### Inactive Plugins (2) ###

Better Font Awesome: von Mickey Kay – 2.0.1
WooCommerce PDF Invoices & Packing Slips Professional: von Ewout Fernhout – 2.2.20

### Settings ###

API Enabled: ✔
Force SSL: ✔
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop-Basis: #148 - /shop/
Warenkorb: #149 - /warenkorb/
Kasse: #150 - /kasse/
Mein Konto: #151 - /shop/mein-konto/
Allgemeine Geschäftsbedingungen: #718 - /agb/

### Theme ###

Name: Look Child
Version: (Update auf Version 0 ist verfügbar)
Author URL: 
Child Theme: ✔
Parent Theme Name: Look
Parent Theme Version: 1.1.4
Parent Theme Author URL: http://theemon.com/
WooCommerce Support: ✔

### Templates ###

Overrides: look-child/woocommerce/archive-product.php
look-child/woocommerce/auth/footer.php
look-child/woocommerce/auth/form-grant-access.php
look-child/woocommerce/auth/form-login.php
look-child/woocommerce/auth/header.php
look-child/woocommerce/cart/cart-empty.php
look-child/woocommerce/cart/cart-item-data.php
look-child/woocommerce/cart/cart-shipping.php
look-child/woocommerce/cart/cart-totals.php
look-child/woocommerce/cart/cart.php
look-child/woocommerce/cart/cross-sells.php
look-child/woocommerce/cart/mini-cart.php
look-child/woocommerce/cart/proceed-to-checkout-button.php
look-child/woocommerce/cart/shipping-calculator.php
look-child/woocommerce/checkout/cart-errors.php
look-child/woocommerce/checkout/form-billing.php
look-child/woocommerce/checkout/form-checkout.php
look-child/woocommerce/checkout/form-coupon.php
look-child/woocommerce/checkout/form-login.php
look-child/woocommerce/checkout/form-pay.php
look-child/woocommerce/checkout/form-shipping.php
look-child/woocommerce/checkout/payment-method.php
look-child/woocommerce/checkout/payment.php
look-child/woocommerce/checkout/review-order.php
look-child/woocommerce/checkout/terms.php
look-child/woocommerce/checkout/thankyou.php
look-child/woocommerce/content-product.php
look-child/woocommerce/content-single-product.php
look-child/woocommerce/content-widget-product.php
look-child/woocommerce/content-widget-reviews.php
look-child/woocommerce/emails/admin-cancelled-order.php
look-child/woocommerce/emails/admin-failed-order.php
look-child/woocommerce/emails/admin-new-order.php
look-child/woocommerce/emails/customer-completed-order.php
look-child/woocommerce/emails/customer-invoice.php
look-child/woocommerce/emails/customer-new-account.php
look-child/woocommerce/emails/customer-note.php
look-child/woocommerce/emails/customer-on-hold-order.php
look-child/woocommerce/emails/customer-processing-order.php
look-child/woocommerce/emails/customer-refunded-order.php
look-child/woocommerce/emails/customer-reset-password.php
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look-child/woocommerce/emails/email-customer-details.php
look-child/woocommerce/emails/email-footer.php
look-child/woocommerce/emails/email-header.php
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look-child/woocommerce/emails/email-order-items.php
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look-child/woocommerce/emails/plain/admin-new-order.php
look-child/woocommerce/emails/plain/customer-completed-order.php
look-child/woocommerce/emails/plain/customer-invoice.php
look-child/woocommerce/emails/plain/customer-new-account.php
look-child/woocommerce/emails/plain/customer-note.php
look-child/woocommerce/emails/plain/customer-on-hold-order.php
look-child/woocommerce/emails/plain/customer-processing-order.php
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look-child/woocommerce/emails/plain/email-customer-details.php
look-child/woocommerce/emails/plain/email-order-details.php
look-child/woocommerce/emails/plain/email-order-items.php
look-child/woocommerce/global/breadcrumb.php
look-child/woocommerce/global/form-login.php
look-child/woocommerce/global/quantity-input.php
look-child/woocommerce/global/sidebar.php
look-child/woocommerce/global/wrapper-end.php
look-child/woocommerce/global/wrapper-start.php
look-child/woocommerce/loop/add-to-cart.php
look-child/woocommerce/loop/loop-end.php
look-child/woocommerce/loop/loop-start.php
look-child/woocommerce/loop/no-products-found.php
look-child/woocommerce/loop/orderby.php
look-child/woocommerce/loop/pagination.php
look-child/woocommerce/loop/price.php
look-child/woocommerce/loop/rating.php
look-child/woocommerce/loop/result-count.php
look-child/woocommerce/loop/sale-flash.php
look-child/woocommerce/myaccount/dashboard.php
look-child/woocommerce/myaccount/downloads.php
look-child/woocommerce/myaccount/form-add-payment-method.php
look-child/woocommerce/myaccount/form-edit-account.php
look-child/woocommerce/myaccount/form-edit-address.php
look-child/woocommerce/myaccount/form-login.php
look-child/woocommerce/myaccount/form-lost-password.php
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look-child/woocommerce/myaccount/my-orders.php
look-child/woocommerce/myaccount/navigation.php
look-child/woocommerce/myaccount/orders.php
look-child/woocommerce/myaccount/payment-methods.php
look-child/woocommerce/myaccount/view-order.php
look-child/woocommerce/notices/error.php
look-child/woocommerce/notices/notice.php
look-child/woocommerce/notices/success.php
look-child/woocommerce/order/form-tracking.php
look-child/woocommerce/order/order-again.php
look-child/woocommerce/order/order-details-customer.php
look-child/woocommerce/order/order-details-item.php
look-child/woocommerce/order/order-details.php
look-child/woocommerce/order/tracking.php
look-child/woocommerce/product-searchform.php
look-child/woocommerce/single-product/add-to-cart/external.php
look-child/woocommerce/single-product/add-to-cart/grouped.php
look-child/woocommerce/single-product/add-to-cart/simple.php
look-child/woocommerce/single-product/add-to-cart/variable.php
look-child/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
look-child/woocommerce/single-product/add-to-cart/variation.php
look-child/woocommerce/single-product/meta.php
look-child/woocommerce/single-product/price.php
look-child/woocommerce/single-product/product-attributes.php
look-child/woocommerce/single-product/product-image.php
look-child/woocommerce/single-product/product-thumbnails.php
look-child/woocommerce/single-product/rating.php
look-child/woocommerce/single-product/related.php
look-child/woocommerce/single-product/review.php
look-child/woocommerce/single-product/sale-flash.php
look-child/woocommerce/single-product/share.php
look-child/woocommerce/single-product/short-description.php
look-child/woocommerce/single-product/tabs/additional-information.php
look-child/woocommerce/single-product/tabs/description.php
look-child/woocommerce/single-product/tabs/tabs.php
look-child/woocommerce/single-product/title.php
look-child/woocommerce/single-product/up-sells.php
look-child/woocommerce/single-product-reviews.php
look-child/woocommerce/single-product.php
look-child/woocommerce/content-product_cat.php
look-child/woocommerce/taxonomy-product_cat.php
look-child/woocommerce/taxonomy-product_tag.php

### Action Scheduler ###

Abgeschlossen: 639
Oldest: 2021-08-21 17:56:08 +0200
Newest: 2021-08-27 19:54:57 +0200

### Templates ###

Extended logging mode for Store Exporter Deluxe: ✔Inactive Turn on Logging mode
Debugging mode for Store Exporter Deluxe: ✔Inactive Turn on Debugging mode
Scheduled Export to FTP: ✔
Scheduled Export to SFTP: ❌ The required SFTP functions are not available; ssh2_connect()
ssh2_auth_password()
ssh2_sftp(). Contact your hosting provider.

### Status report information ###

Generated at: 2021-08-27 20:12:55 +02:00

2) No error logs available

3) in the console there is this:

https://snipboard.io/CSZzQG.jpg

Thanks for your help!

3 Sons Development – a11n

(@3sonsdevelopment)

2 years, 7 months ago

Hey @ericodl,

I have also run into this issue when using tab in the WooCommerce settings and orders. I’ve opened up an issue on GitHub about this so the developers can take a look at it. I’d suggest following along there.

https://github.com/woocommerce/woocommerce/issues/30607

Any developments will be posted there.

Thanks!

Plugin Support

Tseten a11n

(@tibetanitech)

2 years, 7 months ago

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 6 replies - 1 through 6 (of 6 total)

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