Support » Plugin: PDF Invoices & Packing Slips for WooCommerce » New Order status changes to FAILED after Stripe payment

  • Resolved kristinubute

    (@kristinubute)


    Hi

    I have a particular Stripe plugin installed “Payment Plugins for Stripe Woocommerce”.
    Once the payment is completed and processed via Stripe, it shows under the Actual Orders “FAILED” even though it is successful in Stripe and money is received in Stripe.

    Main plugins I am using are:

    Wooeommcerce
    Woocomerce MYOB Integration paid plugin
    Woocommerce pDF Invoices & Packing Slips (your plugin)

    Stripe charge complete (Charge ID: ch_3K1hskIUXmo0tK0H0RLBxZTT)

    Then it says
    Order status changed from Processing to Failed.

    There was an error in this transaction : Oops! We had a problem processing your order. Error code 404 occurred.

    But Stripe has received the money.
    Woocommerce say it is not to do with Woocommece.
    MYOB plugin people saying its not their plugin causing it.

    I have deactivated all plugins for process of elimination. And deactivated your plugin whilst all others were enabled and then it all works. So now I am thinking something in your plugin is causing the issue.

    Just did a brand new Test Order and all things working properly with your plugin deactivated.

    Could we investigate further what within your plugin could be causing it ?
    Once payment is received by Stripe, then order status changes to Processing which is now correct (without your plugin).

    I use your plugin to create the Invoice number to send to customer automatically. Maybe there is a setting in your plugin causing the issue ?

    Woocommerce MYOB Integration plugin exports sale to MYOB directly once preocessed.
    We don’t send the Invoice from MYOB at all. We ONLY send invoice out through your plugin completely and use that.

    The only ISSUE now is that I get FAILED orders when using your plugin with the MYOB Woocomerce plugin and Stripe plugin.

    How can we fix the issue please ?

    Any advice would be greatly appreciated.

    Regards
    Kristin

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Contributor Yordan Soares

    (@yordansoares)

    Hi @kristinubute,

    Could you check the WooCommerce logs to see if there are errors with the wpo-wcpdf or fatal-errors prefix? If so, please share the logs with us. You’ll find the logs under WooCommerce > Status > Logs.

    See Where to find error logs.

    fredericgalline

    (@fredericgalline)

    Hello,
    I have the exactly same problem on two of my sites after updating to the latest version of the stripe plugin.
    However, everything worked correctly before this update.
    The order are ok at Stripe but “canceled” in woocommerce.
    I created new API key and Webhook .. but nothing changes.

    thanks in advance

    fredericgalline

    (@fredericgalline)

    I forgot to say that there was no error in the logs since the update

    Plugin Contributor Ewout

    (@pomegranate)

    @kristinubute @fredericgalline could both of you post your system status report here? WooCommerce > Status > Get system report.

    Our plugin does not normally interfere with the checkout process itself, nor does it change the status of orders. The only part where our plugin interacts at that stage would be to add the PDF attachment to an email triggered by a status change. I don’t yet quite understand why that would be a problem.

    @fredericgalline you write “before this update”. Which update is that? (PDF Invoices or Stripe) And which version were you using before this? Does reverting to that version resolve the issue?

    fredericgalline

    (@fredericgalline)

    Stripe .. sorry

    Plugin Contributor Ewout

    (@pomegranate)

    Thanks Frederic! could you answer the other questions too?

    1. could both of you post your system status report here? WooCommerce > Status > Get system report.
    2. And which version were you using before this? [update of the stripe plugin]
    3. Does reverting to that version resolve the issue?
    Thread Starter kristinubute

    (@kristinubute)

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    ### Active Plugins (29) ###

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    ### Theme ###

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    Newest: 2021-12-09 10:02:12 +1100

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    Newest: 2021-12-13 09:14:03 +1100

    ### Status report information ###

    Generated at: 2021-12-09 10:08:38 +11:00

    Plugin Contributor Ewout

    (@pomegranate)

    @kristinubute Thanks for posting that. If I understand correctly from your initial post, the issue is also resolved if you deactivate MYOB?

    @fredericgalline could you also post your status report and answer the other questions?

    * could both of you post your system status report here? WooCommerce > Status > Get system report.
    * And which version were you using before this [update of the stripe plugin]?
    * Does reverting to that version resolve the issue?

    Plugin Contributor Yordan Soares

    (@yordansoares)

    Hi @kristinubute,

    Since we haven’t heard back from you in the last two weeks, we’re assuming you solved this issue, so I’ll go ahead and mark this ticket as Resolved.

    Feel free to open a new topic if you have more questions!

    Thread Starter kristinubute

    (@kristinubute)

    HI

    The issue seems to have rectified itself and now my MYOB plugin is NOT syncing to MYOB from Woocommerce like it used to.

    Fixed 1 issue no idea how, but now caused another issue with the Woocommerce MYOB integration plugin people who CANNOT resolve the issue at their end.

    Thanks
    Kristin

Viewing 10 replies - 1 through 10 (of 10 total)
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