Title: New order notification empty
Last modified: April 27, 2018

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# New order notification empty

 *  Resolved [Bia](https://wordpress.org/support/users/biancaakanaonda/)
 * (@biancaakanaonda)
 * [8 years ago](https://wordpress.org/support/topic/new-order-notification-empty/)
 * Hi,
    woocommerce 3.3.5 here. We are testing the update on a staging site and 
   the subject for new orders comes empty (to seller not to customer). Any hint?

Viewing 8 replies - 1 through 8 (of 8 total)

 *  [Shane Eckert](https://wordpress.org/support/users/shaneeckert/)
 * (@shaneeckert)
 * Automattic Happiness Engineer
 * [8 years ago](https://wordpress.org/support/topic/new-order-notification-empty/#post-10226191)
 * Hi!
 * Have you tried disabling all other plugins aside from WooCommerce and switching
   to a default theme like Twenty Seventeen or Storefront and testing?
 *  [plejsq](https://wordpress.org/support/users/plejsq/)
 * (@plejsq)
 * [8 years ago](https://wordpress.org/support/topic/new-order-notification-empty/#post-10238206)
 * Hello,
 * We have same issue. Did you find solution to this?
 *  Thread Starter [Bia](https://wordpress.org/support/users/biancaakanaonda/)
 * (@biancaakanaonda)
 * [8 years ago](https://wordpress.org/support/topic/new-order-notification-empty/#post-10239050)
 * Hi Shane,
    I did and had no luck.
 * But I also did a fresh install of WP+Woocommerce+Storefront and the issue did
   not present itself.
    So I cannot tell any more info.
 * Can you guide me through some more tests?
 *  Plugin Support [Hannah S.L.](https://wordpress.org/support/users/fernashes/)
 * (@fernashes)
 * Automattic Happiness Engineer
 * [8 years ago](https://wordpress.org/support/topic/new-order-notification-empty/#post-10241807)
 * Hey there!
 * Have you checked to make sure the email has a subject set, via WooCommerce > 
   Settings > Emails?
 *  Thread Starter [Bia](https://wordpress.org/support/users/biancaakanaonda/)
 * (@biancaakanaonda)
 * [8 years ago](https://wordpress.org/support/topic/new-order-notification-empty/#post-10242030)
 * Hi Hannah,
    thanks for your message.
 * Yes I did check it, and that’s another strange thing: if I leave the default (
   gray) text (which is ok for me) I get “(no subject)” subject.
    **BUT** If I modify
   it in anyway calling the available variables, such as “[{site_title}] asdasdasds”
   this exactly what I get in the email subject!! I mean the string “[{site_title}]
   asdasdasds” (with no true site title!!) Does it make sense for you? Is it a useful
   indication of something going wrong (which I can investigate further)?
 * btw: ofc I’m on a staging site on a subdomain
    I also use wpml (jist in case)
   But I did all the routine tries (no plugin and storefront theme with only woocommmerce
   on)
 * Thanks for any hint!
 *  Plugin Support [Hannah S.L.](https://wordpress.org/support/users/fernashes/)
 * (@fernashes)
 * Automattic Happiness Engineer
 * [8 years ago](https://wordpress.org/support/topic/new-order-notification-empty/#post-10245498)
 * > BUT
   >  If I modify it in anyway calling the available variables, such as “[{site_title}]
   > asdasdasds” this exactly what I get in the email subject!! I mean the string“[{
   > site_title}] asdasdasds” (with no true site title!!)
 * That is indeed very helpful! We’ve been seeing this behavior with WPML recently,
   where parameters in emails aren’t rendering correctly. Are you using WPML by 
   any chance?
 * Here’s some more information about that:
    [https://wpml.org/forums/topic/woocommerce-email-notification-problem-with-site_title-order_number/](https://wpml.org/forums/topic/woocommerce-email-notification-problem-with-site_title-order_number/)
 *  Thread Starter [Bia](https://wordpress.org/support/users/biancaakanaonda/)
 * (@biancaakanaonda)
 * [8 years ago](https://wordpress.org/support/topic/new-order-notification-empty/#post-10245853)
 * Hey Hanna!
    Awesome hint! Yes, as I said, I do use wpml and the wirkaround their
   team posted in the forum **works **for me.
 * Thank you so much for pointing me in that direction!
 *  Plugin Support [Hannah S.L.](https://wordpress.org/support/users/fernashes/)
 * (@fernashes)
 * Automattic Happiness Engineer
 * [8 years ago](https://wordpress.org/support/topic/new-order-notification-empty/#post-10246274)
 * Glad to hear it! 🙂

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘New order notification empty’ is closed to new replies.

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## Tags

 * [email](https://wordpress.org/support/topic-tag/email/)
 * [new order](https://wordpress.org/support/topic-tag/new-order/)

 * 8 replies
 * 4 participants
 * Last reply from: [Hannah S.L.](https://wordpress.org/support/users/fernashes/)
 * Last activity: [8 years ago](https://wordpress.org/support/topic/new-order-notification-empty/#post-10246274)
 * Status: resolved