Title: New order mail Last modified: June 7, 2018 --- # New order mail * Resolved [kurtzino](https://wordpress.org/support/users/kurtzino/) * (@kurtzino) * [7 years, 11 months ago](https://wordpress.org/support/topic/new-order-mail/) * Hello, I want to know how it is possible that all e-mail notifications of new orders are sent to the administrator (me) and not to the store owner. Can someone help me? This happens with the last two woocommerce updates. I have tested the sending of the maill with the “Woo Preview mail” plugin and in the test everything is fine but not in the real new orders. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fnew-order-mail%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 6 replies - 1 through 6 (of 6 total) * Plugin Support [Ryan Ray, a11n](https://wordpress.org/support/users/ryanr14/) * (@ryanr14) * [7 years, 11 months ago](https://wordpress.org/support/topic/new-order-mail/#post-10375481) * For the first three emails that WooCommerce sends (New order, Cancelled order, Failed order) you can set the email addresses to send to whoever you’d like. * For example here is the new order email field. You can change that to your email address. * Link to image: [http://cld.wthms.co/Rn2TnS](http://cld.wthms.co/Rn2TnS) * Is that what you were after? * Thread Starter [kurtzino](https://wordpress.org/support/users/kurtzino/) * (@kurtzino) * [7 years, 11 months ago](https://wordpress.org/support/topic/new-order-mail/#post-10375567) * It’s too simple. I made these steps. My question is: why the mail are send to the admin and not to the shop owner if I setted the owner’s mail in the mail setting??? * [Kenin](https://wordpress.org/support/users/kbassart/) * (@kbassart) * Automattic Happiness Engineer * [7 years, 11 months ago](https://wordpress.org/support/topic/new-order-mail/#post-10376578) * The emails should be sent to the recipients set in that field. If they are going to additional recipients there may be something else overriding those settings. * Issues like this are often caused by either a conflict with your theme or with another plugin. * The best way to determine if the issue is being caused by a theme and/or plugin is to temporarily switch your theme to Storefront ([https://woocommerce.com/products/storefront/](https://woocommerce.com/products/storefront/)) and disable all plugins except for WooCommerce. Finally, test to see if the issue is resolved. * To help troubleshoot: Meks Quick Plugin Disabler ([https://wordpress.org/plugins/meks-quick-plugin-disabler/](https://wordpress.org/plugins/meks-quick-plugin-disabler/)) is a plugin you can install which will remember what plugins you currently have active so it’s easy to switch them back on. Health Check ([https://wordpress.org/plugins/health-check/](https://wordpress.org/plugins/health-check/)) is a plugin that allows you to temporarily disable other plugins and switch themes for that session without impacting your users. * If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until you find the one causing the conflict. * Thread Starter [kurtzino](https://wordpress.org/support/users/kurtzino/) * (@kurtzino) * [7 years, 11 months ago](https://wordpress.org/support/topic/new-order-mail/#post-10377931) * But this problem is happening with the last three WooCommerce updates and not before! I dont’t know if it is normal, but the new order mail and cancelled order fields in the WooCommerce setting are empty but I set the email normally. * [screenshot](https://prnt.sc/jsghlx) - This reply was modified 7 years, 11 months ago by [kurtzino](https://wordpress.org/support/users/kurtzino/). * [Kenin](https://wordpress.org/support/users/kbassart/) * (@kbassart) * Automattic Happiness Engineer * [7 years, 11 months ago](https://wordpress.org/support/topic/new-order-mail/#post-10378332) * Hi there, * Issues like this are often caused by either a conflict with your theme or with another plugin. * The best way to determine if the issue is being caused by a theme and/or plugin is to temporarily switch your theme to Storefront ([https://woocommerce.com/products/storefront/](https://woocommerce.com/products/storefront/)) and disable all plugins except for WooCommerce. Finally, test to see if the issue is resolved. * To help troubleshoot: Meks Quick Plugin Disabler ([https://wordpress.org/plugins/meks-quick-plugin-disabler/](https://wordpress.org/plugins/meks-quick-plugin-disabler/)) is a plugin you can install which will remember what plugins you currently have active so it’s easy to switch them back on. * If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until you find the one causing the conflict. * [jessepearson](https://wordpress.org/support/users/jessepearson/) * (@jessepearson) * Automattic Happiness Engineer * [7 years, 11 months ago](https://wordpress.org/support/topic/new-order-mail/#post-10403780) * We haven’t heard back from you in a while, so I’m going to mark this as resolved– if you have any further questions, you can start a new thread. Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘New order mail’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [mail](https://wordpress.org/support/topic-tag/mail/) * [new order](https://wordpress.org/support/topic-tag/new-order/) * 6 replies * 4 participants * Last reply from: [jessepearson](https://wordpress.org/support/users/jessepearson/) * Last activity: [7 years, 11 months ago](https://wordpress.org/support/topic/new-order-mail/#post-10403780) * Status: resolved