Support » Plugin: Jigoshop » New order email sent when status is updated

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  • Hi hop2us,
    it’s expected behaviour – it is to let client know about any order changes (cancel, refund, completion).

    But somehow people get sent the same email they get on the order confirmation? I’m also getting the order sent to me as a new order.

    Is there no way to turn this off for any subsequent status updates once the initial email goes out when the order is placed?

    Hi hop2us,
    It’s strange – nothing changed recently in e-mails.
    Since when you’ve got the issue?
    Do you have any mail-related extension?

    Please post your jigoshop system info for further check via support@jigoshop.com

    I sent an email with system info a while ago and didn’t hear back yet. But I’m wondering is there a way to just turn off the notifications after the initial order confirmation?

    OptArt

    (@optart)

    Hi hop2us,
    unfortunately there is not such option for now.
    We added to our to-do list for 2.0/2.1 rewrite of mails including possibility to enable/disable each and edit it’s content easily.

    For now, if you’d like custom mod just for you – please mail us again and we’ll discuss pricing.

Viewing 5 replies - 1 through 5 (of 5 total)
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