WordPress.org

Forums

Jigoshop
[resolved] New order email sent when status is updated (6 posts)

  1. hop2us
    Member
    Posted 1 year ago #

    Every time I update a status, an email is going out as if it's a new order. Can I turn this off so only the initial email is sent when the order placed?

    https://wordpress.org/plugins/jigoshop/

  2. OptArt
    Member
    Posted 1 year ago #

    Hi hop2us,
    it's expected behaviour - it is to let client know about any order changes (cancel, refund, completion).

  3. hop2us
    Member
    Posted 1 year ago #

    But somehow people get sent the same email they get on the order confirmation? I'm also getting the order sent to me as a new order.

    Is there no way to turn this off for any subsequent status updates once the initial email goes out when the order is placed?

  4. OptArt
    Member
    Posted 1 year ago #

    Hi hop2us,
    It's strange - nothing changed recently in e-mails.
    Since when you've got the issue?
    Do you have any mail-related extension?

    Please post your jigoshop system info for further check via support@jigoshop.com

  5. hop2us
    Member
    Posted 1 year ago #

    I sent an email with system info a while ago and didn't hear back yet. But I'm wondering is there a way to just turn off the notifications after the initial order confirmation?

  6. OptArt
    Member
    Posted 1 year ago #

    Hi hop2us,
    unfortunately there is not such option for now.
    We added to our to-do list for 2.0/2.1 rewrite of mails including possibility to enable/disable each and edit it's content easily.

    For now, if you'd like custom mod just for you - please mail us again and we'll discuss pricing.

Topic Closed

This topic has been closed to new replies.

About this Plugin

  • Jigoshop
  • Frequently Asked Questions
  • Support Threads
  • Reviews

About this Topic