New order email missing

Resolved Sirion89
(@sirion89)

4 years, 9 months ago

Hello,
It looks like that in version 2.6.6 i no longer receive new order email notification, neither as admin notification nor as a customer email.

We are quite sure that with the last version we had (2.6.5) the email part was working, since we have emails received from the site that proves it.

We tried creating an order in the frontend of the website using the standard Woocommerce workflow and both of the emails actually arrives.

Back to your plugin, if we create an order and THEN press the “send invoice” button we actually receive the customer email for the order but no email notification get triggered.

Are we missing something? something changed? Do you have an idea on what it could possibly be?

Thank you,
Diego

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Author algol.plus
(@algolplus)

4 years, 9 months ago

hi Diego

Do you use Woocommerce 3.4.0 ?
I’ll test and reply in details only tomorrow.

thanks, Alex

Thread Starter Sirion89
(@sirion89)

4 years, 9 months ago

Hello Alex,

Woocommerce version is 3.3.3, WP version is 4.9.6.

If i can provide you anything to help you out let me know.

Oh, and sorry to add a completly different issue, but it turns out that with your last plugin update you added a table for logs, that’s good but it actually gets created only if you activate the plugin, we had it already active, the table was missing, and apache was logging errors for failed queries on the non-existing table. We fixed it manually launching the create table SQL.

Cheers,

Diego

Plugin Author algol.plus
(@algolplus)

4 years, 9 months ago

Hello Diego

Could you visit tab “Settings” and check field “Set status for created order” ?

“New order” will be sent only
If pending/failed order becomes on-hold/processing/completed.

thanks, Alex

Thread Starter Sirion89
(@sirion89)

4 years, 9 months ago

Hello Alex,

The field “Set status for created order” is set to “wc-pending” (the option value, since the label is actually translated in my language and it could make no sense to you :D)

Do i have to set it to “wc-on-hold” to make the emails arrive? I tested on another Woocommerce website and indeed the orders gets created with “on-hold” status.

I can try it out and let you know.

Cheers,

Diego

Thread Starter Sirion89
(@sirion89)

4 years, 9 months ago

Hello Alex,

I can already confirm that was the problem. We ended up choosing “on-hold” and everything works fine, we can close this.

Thank you again for your amazing support!

Cheers,
Diego

Plugin Author algol.plus
(@algolplus)

4 years, 9 months ago

you’re welcome.

thank you for reporting 2nd bug (create table), I’ll fix it in next update.

Viewing 6 replies - 1 through 6 (of 6 total)

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