Support » Plugin: WooCommerce » New Order Email Confirmation Delayed

  • coyg

    (@coyg)


    Hello,

    I’m having some issues with my emails being delayed with New Orders when an order is placed through my Woocommerce store. My business relies on the immediate notification of an order being placed, so any kind of delay is very problematic.

    It doesn’t happen every time an order is submitted, but frequently enough that its become a problem. I’ve run a test order, submitting an order using the same email its supposed to be sent to. Upon sending the order, I immediately received the receipt confirmation my customers receive, but I did not receive the New Order email I’m supposed to receive to notify me of a new order.

    I’ve contacted Woocommerce, who said it was my email server. I’ve contacted Google ( my email server ) who looked at the email information and determined the delay was coming from the sender’s server. I’ve also contact my hosting provider to ensure there were not hang ups with them. I don’t know who else to talk to about getting this resolved and any help would be appreciated.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)
  • nickp87

    (@nickp87)

    I am having the same issue, if i place an order using the admin email i receive both the thanks for your order and new order emails with a few minutes, but any other order takes hours or days.

    Plugin Support Con Schneider

    (@conschneider)

    Automattic Happiness Engineer

    Hi there,

    I have written a quick tutorial on how to fix email problems in WordPress and WooCommerce here: http://conschneider.de/how-to-fix-e-mail-problems-in-wordpress-and-woocommerce/ – it contains a checklist you might find helpful.

    coyg

    (@coyg)

    @conschneider thanks for that reply. I looked it over and it seems like that’s used when emails aren’t being sent at all.

    That is not what’s going on with me. I’m receiving the emails, just that they’re delayed at times. For example, one email will come immediately, the next email will be delayed 4 minutes, the next email delayed 30 minutes, etc. Completely random.

    I downloaded an email log, and my latest email is showing that it was sent to the customer and my email at the exact same time, except I’ve yet to receive the email and its going on 30 minutes already.

    I need to know where my emails are getting hung up.

    Plugin Support Con Schneider

    (@conschneider)

    Automattic Happiness Engineer

    If it is a timing issue than I would assume that the scheduled events of your server are a little off or impaired.

    I d still try setting up an SMTP plugin, simply because you can. It gives you grounds for comparison.

    I would also try setting up alternative CRON: https://codex.wordpress.org/Editing_wp-config.php#Alternative_Cron

    I’m having the same issue on just one of my sites. They use Google mail accounts, whereas none of the others do. I see many mentions of Google mail in the thread, but the solutions above all say “with the exception of Google mail accounts”
    Anyone got any suggestions for google mail? Orders are taking 5 hours plus to reach the admin account

    Also with me

    I downloaded a plugin called Postman STMP or something like that. I’m away from my computer so I can’t verify that’s exactly what it’s called, but I’m sure if you google that it’ll give you the exact name of the plugin.

Viewing 7 replies - 1 through 7 (of 7 total)
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