Support » Plugin: WooCommerce » New order email

  • Resolved dccreatives

    (@dccreatives)


    Very strange. Emails from new orders are not being received, but when I click on the order in the admin and click resend new order email, I then receive the email. I have 2 email addresses to send new orders and one is a gmail account and neither are working. I am able to receive all other emails from the web site. Not sure what the issue is. I get wordfence emails, contact form emails, just NOT WOOCOMMERCE new order emails.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Enable wordpress debug first. Then install this mail log plugin https://wordpress.org/plugins/wp-mail-logging/

    Then try check log error. also check tools->mail log You can get some insight.

    Plugin Support Adam a11n

    (@adamkheckler)

    @sarankumar is on the right track. I would purposefully trigger the issue by submitting a new test order, then check the email log that the plugin created for you. Is anything in there?

    Also, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Thread Starter dccreatives

    (@dccreatives)

    I opened debug, installed plugin and I see there is an error, but I dont know how to view it, here is the system status: I added a new order and didn’t receive it.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://dccreatives.com
    Site address (URL): https://dccreatives.com
    WC Version: 4.6.0
    REST API Version: ✔ 4.6.0
    WC Blocks Version: ✔ 3.4.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.6.1
    Log Directory Writable: ✔
    WP Version: 5.5.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: ✔
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache/2
    PHP Version: 7.3.2
    PHP Post Max Size: 256 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 7.47.0
    OpenSSL/1.0.2g
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.41-84.1-log
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 4.6.0
    WC Database Prefix: wp_hwda_
    Total Database Size: 21.33MB
    Database Data Size: 18.79MB
    Database Index Size: 2.54MB
    wp_hwda_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_hwda_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_hwda_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wp_hwda_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_hwda_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_hwda_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_hwda_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_hwda_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_hwda_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_hwda_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_hwda_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_hwda_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_hwda_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_hwda_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_hwda_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_hwda_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_hwda_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_hwda_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_hwda_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_hwda_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_hwda_wfblocks7: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
    wp_hwda_wfconfig: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
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    wp_hwda_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wp_hwda_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    ### Post Type Counts ###
    
    attachment: 109
    custom_css: 1
    dt_gallery: 9
    dt_portfolio: 18
    go_pricing_tables: 10
    nav_menu_item: 36
    page: 7
    post: 11
    product: 2
    revision: 117
    shop_order: 5
    wpforms: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ❌Error messages should not be shown to visitors.
    
    ### Active Plugins (27) ###
    
    IP2Location Country Blocker: by IP2Location – 2.23.1
    The7 Ultimate Addons for WPBakery Page Builder: by Brainstorm Force – 3.19.6
    Akismet Anti-Spam: by Automattic – 4.1.6
    Check Email: by MachoThemes – 0.6.2
    Database for WPforms: by wpdebuglog – 1.0.0
    Disable XML-RPC Pingback: by Samuel Aguilera – 1.2.1
    Disable XML-RPC: by Philip Erb – 1.0.1
    The7 Elements: by Dream-Theme – 2.5.4
    Duplicate Page: by mndpsingh287 – 4.3
    The7 Go Pricing - WordPress Responsive Pricing Tables: by Granth – 3.3.17
    Hello Dolly: by Matt Mullenweg – 1.7.2
    The7 WPBakery Page Builder: by Michael M - WPBakery.com – 6.4.1
    OptinMonster API: by OptinMonster Team – 1.9.17 – Installed version not tested with active version of WooCommerce 4.6.0
    Product Open Pricing (Name Your Price) for WooCommerce: by WP Wham – 1.4.7 – Installed version not tested with active version of WooCommerce 4.6.0
    The7 Slider Revolution: by ThemePunch – 6.2.23
    SMSAlert - WooCommerce: by Cozy Vision Technologies Pvt. Ltd. – 3.3.8 – Installed version not tested with active version of WooCommerce 4.6.0
    Stop WP Emails Going to Spam: by Fullworks – 1.1.3
    SumUp Payment Gateway For WooCommerce: by SumUp – 1.0.0 – Installed version not tested with active version of WooCommerce 4.6.0
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.16.30
    
    Velvet Blues Update URLs: by VelvetBlues.com – 3.2.10
    WooCommerce Email Test: by RaiserWeb – 1.2.2 – Installed version not tested with active version of WooCommerce 4.6.0
    Booster for WooCommerce: by Pluggabl LLC – 5.3.5 – Installed version not tested with active version of WooCommerce 4.6.0
    WooCommerce Payments: by Automattic – 1.6.0
    WooCommerce: by Automattic – 4.6.0
    Wordfence Security: by Wordfence – 7.4.11
    WP Mail Logging: by MailPoet – 1.9.7
    WPForms Lite: by WPForms – 1.6.2.3
    
    ### Inactive Plugins (3) ###
    
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.12.3
    MOJO Marketplace: by Mike Hansen – 1.5.4
    Really Simple SSL: by Really Simple Plugins – 3.3.5
    
    ### Must Use Plugins (2) ###
    
    Endurance Page Cache: by Mike Hansen – 2.0.4
    Endurance PHP Edge: by Mike Hansen – 0.2
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #15185 - /shop/
    Cart: #15186 - /cart/
    Checkout: #15187 - /checkout/
    My account: #15188 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: The7
    Version: 9.3.0.1
    Author URL: http://dream-theme.com/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: dt-the7/woocommerce/cart/cart.php
    dt-the7/woocommerce/cart/cross-sells.php version 3.0.0 is out of date. The core version is 4.4.0
    dt-the7/woocommerce/checkout/form-billing.php
    dt-the7/woocommerce/checkout/form-checkout.php
    dt-the7/woocommerce/checkout/form-coupon.php
    dt-the7/woocommerce/checkout/form-login.php
    dt-the7/woocommerce/checkout/form-shipping.php
    dt-the7/woocommerce/checkout/review-order.php
    dt-the7/woocommerce/checkout/thankyou.php
    dt-the7/woocommerce/content-product.php
    dt-the7/woocommerce/content-product_cat.php
    dt-the7/woocommerce/global/breadcrumb.php
    dt-the7/woocommerce/global/form-login.php
    dt-the7/woocommerce/global/quantity-input.php
    dt-the7/woocommerce/loop/loop-end.php
    dt-the7/woocommerce/loop/loop-start.php
    dt-the7/woocommerce/loop/pagination.php
    dt-the7/woocommerce/myaccount/form-login.php
    dt-the7/woocommerce/notices/error.php
    dt-the7/woocommerce/notices/notice.php
    dt-the7/woocommerce/notices/success.php
    dt-the7/woocommerce/order/order-details-customer.php
    dt-the7/woocommerce/order/order-details.php version 3.7.0 is out of date. The core version is 4.6.0
    dt-the7/woocommerce/single-product/meta.php
    dt-the7/woocommerce/single-product/price.php
    dt-the7/woocommerce/single-product/related.php
    dt-the7/woocommerce/single-product/up-sells.php
    
    Outdated Templates: ❌
    					
    					
    						Learn how to update
    
    ### Currency Switcher Settings ###
    
    Product Open Pricing (Name Your Price): yes
    Frontend template: Enter Invoice Total %open_price_input% %currency_symbol%
    Input field position: woocommerce_before_add_to_cart_button
    Position priority.: 9999
    Hide price: yes
    Disable quantity selector: yes
    Display on loop: no
    Frontend loop template: Name Your Price %open_price_input% %currency_symbol%
    Input field loop position: woocommerce_after_shop_loop_item
    Position priority.: 9
    Hide price: yes
    Input style: width:250px;text-align:left;
    Input pattern: 
    Enable step ticker: yes
    Price step: 0.01
    Force number of decimals: no
    Number of decimals.: 2
    Message on empty price: Total is required!
    Message on price too low: Price is too low!
    Message on price too high: Price is too high!
    Add "Open Pricing" column: no
    Fix mini cart: no
    
    ### Action Scheduler ###
    
    Complete: 80
    Oldest: 2020-09-21 14:07:24 +0000
    Newest: 2020-10-20 12:58:29 +0000
    
    Pending: 2
    Oldest: 2020-10-20 15:58:14 +0000
    Newest: 2020-10-20 15:58:14 +0000
    
    
    Thread Starter dccreatives

    (@dccreatives)

    I canceled the order and that email was received successfully to both admin and customer.

    Thread Starter dccreatives

    (@dccreatives)

    The error only when I place new order says could not instantiate mail function, but when I canceled the order there was no error

    Thread Starter dccreatives

    (@dccreatives)

    Ok. I did some testing. I installed check email and that seemed to work and was sent with no issue. Canceled orders, or any other forms on site are working. Seems only NEW ORDER isnt working.

    I received this email from Check email plugin:
    This test email proves that your WordPress installation at https://#####.com can send emails.\n\nSent: Tue, 20 Oct 2020 13:22:47 +0000

    Thread Starter dccreatives

    (@dccreatives)

    I also did a test with wp smtp and I received the email with no issue: Congrats, test email was sent successfully!
    Thank you for trying out WP Mail SMTP. We’re on a mission to make sure that your emails actually get delivered.

    Plugin Support Rynald0s.a11n

    (@rynald0s)

    Automattic Happiness Engineer

    Hi @dccreatives!

    The error about instantiating the mail function would indicate that the mail function has either been blocked or disabled by your mail provider.

    I’d recommend reaching out to your host about this.

    Otherwise, use one of the following dedicated SMTP alternatives:

    https://docs.woocommerce.com/document/email-faq/#section-7

    Cheers!

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘New order email’ is closed to new replies.