Support » Plugin: BuddyPress Global Search » New members not found in search

  • Resolved ersalabert

    (@ersalabert)


    Hi

    When I add new users, they’re not showing up in the search boxes. I’ve confirmed they are created in WordPress.

    Any suggestions?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support BuddyBoss Support

    (@bbwpsupport)

    Hi @ersalabert ,

    Please refer to this video tutorial on how to properly setup this plugin: https://youtu.be/boXpb1UeDuA

    if you still need any help with this, please share the details at support@buddyboss.com

    Thank you and have a great day!

    Thread Starter ersalabert

    (@ersalabert)

    Hi,

    I’ll send an email. I’ve had the plugin set up and was working properly. However, adding a new user after the plugin was setup results in the user’s not appearing in the search results or suggestions.

    Thanks

    Thread Starter ersalabert

    (@ersalabert)

    I remembered that I found a solution, but I could not find the article with the details.

    Adding this code into functions.php in your child-template would add the Time Stamp upon new user creation via the admin-dashboard.

    /** 
     * Add Last Active Time Stamp on newly created user
     * when created using Admin Dashboard in order
     * for user to show on Buddyboss Global Search
     **/
     
     add_action( 'user_register', 'weg_bp_registration_save', 10, 1 );
    function weg_bp_registration_save( $user_id ) {
    	bp_update_user_last_activity( $user_id, bp_core_current_time() );
    }
    
    Plugin Support BuddyBoss Support

    (@bbwpsupport)

    Hi @ersalabert ,

    Try syncing your new users through this setting: https://prnt.sc/1r4xmqt

    BuddyBoss > Tools > Repair Community

    Have a good one.

    Thread Starter ersalabert

    (@ersalabert)

    Hi,

    I don’t have those menu links in my plugin. I’m running Version 1.2.1 of this plugin. Any idea?

    Plugin Support BuddyBoss Support

    (@bbwpsupport)

    Hi @ersalabert,

    Thanks a lot for being patient to get support from us.

    We do not want to give you any confusion regarding this.

    These given below option available in Buddyboss Platform plugin setting not in BuddyPress Global Search

    ” To syncing your new users through this setting: https://prnt.sc/1r4xmqt
    BuddyBoss > Tools > Repair Community “

    Thank you and have a great day!

    Thread Starter ersalabert

    (@ersalabert)

    Hi,

    The code that I used inside of functions.php stopped working for some reason. Could you please help troubleshoot why new profiles that are created do not appear in the search right-away? Their accounts do exist in the back-end in All Users.

    Am I able to download the buddyboss platform plugin to help with syncing new users. However, this step should not need to happen. Let me know what you need to investigate further.

    Plugin Support BuddyBoss Support

    (@bbwpsupport)

    Hello @ersalabert,

    Kindly submit a support ticket from your BuddyBoss account with the full details of this issue so we can properly assist you and check your site further, https://my.buddyboss.com/

    Thank you

Viewing 8 replies - 1 through 8 (of 8 total)
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