Title: New Issue with Token
Last modified: September 25, 2017

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# New Issue with Token

 *  Resolved [puda](https://wordpress.org/support/users/puda/)
 * (@puda)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/new-issue-with-token/)
 * Hey,
 * I think there is a new issue with the token.
 * Now getting: Your website exceeded the Facebook rate limit. Share count requests
   to Facebook and other networks will be delayed for 30min and the Share Count 
   will not grow during this time. If you see this notice often consider to change
   MashShare Caching Method to Refresh while Loading and use a higher cache expiration.
   Also create an facebook access token and add it in Settings->Facebook User Access
   Token MashShare tries again to request shares in 28 minutes.
 * Have updated my token and tried to verify it but it doesn’t say it whether or
   not token is valid.
 * Thanks

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Rene Hermenau](https://wordpress.org/support/users/renehermi/)
 * (@renehermi)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/new-issue-with-token/#post-9526845)
 * Hi [@puda](https://wordpress.org/support/users/puda/),
 * please open a support ticket here and provide us your access token for testing:
   
   [https://mashshare.net/contact-developer/](https://mashshare.net/contact-developer/)
 * Btw. if possible try to use MashShare without the access token. This is usually
   less error prone.. It seems facebook changed a few things about using the access
   token which is causing these errors.
 * All the best
    René
 *  Thread Starter [puda](https://wordpress.org/support/users/puda/)
 * (@puda)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/new-issue-with-token/#post-9530053)
 * Not sure if you received my ticket but I sent it.
 * Disabling the access token doesn’t remove the notice. _Your website exceeded 
   the Facebook rate limit. Share count requests to Facebook and other networks 
   will be delayed for 30min and the Share Count will not grow during this time.
   If you see this notice often consider to change MashShare Caching Method to Refresh
   while Loading and use a higher cache expiration. Also create an facebook access
   token and add it in Settings->Facebook User Access Token MashShare tries again
   to request shares in 28 minutes._

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘New Issue with Token’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [puda](https://wordpress.org/support/users/puda/)
 * Last activity: [8 years, 7 months ago](https://wordpress.org/support/topic/new-issue-with-token/#post-9530053)
 * Status: resolved