Title: New Install Issue when submit
Last modified: September 12, 2023

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# New Install Issue when submit

 *  Resolved [cdiazorases](https://wordpress.org/support/users/cdiazorases/)
 * (@cdiazorases)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/new-install-issue-when-submit/)
 * Hi – I’ve installed and configured the free version of the plugin with PayPal.
   The donations are happening but when the end user clicks donate, the is just 
   a constant spinning wheel that never goes away to say thank you on the donation
   page.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fnew-install-issue-when-submit%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [Matheus Martins](https://wordpress.org/support/users/matheusfd/)
 * (@matheusfd)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/new-install-issue-when-submit/#post-17068673)
 * Hi, [@cdiazorases](https://wordpress.org/support/users/cdiazorases/).
 * I’m glad you reached out. I can help you here.
 * The issue here is that the form is available over both HTTPS and HTTP. This is
   a fairly common issue, and the good news is that it is easily fixed.
 * The long version of what’s going on here: your site’s resources should load over
   HTTPS (using an SSL certificate). One of those files, which is critical to the
   operation of WordPress in general, and Give specifically, is the admin-ajax.php
   file. A security feature of that file is that it is not able to be executed from
   a different url. [http://example.com](http://example.com) and [https://example.com](https://example.com)
   are technically different URLs. So if a person is visiting in a browser that 
   is on [http://example.com](http://example.com) and attempting to execute the 
   file at [https://example.com](https://example.com) the security feature kicks
   in and prevents anything from happening.
 * The fix is to route all traffic on your site to https, and to change all instances
   of the http version of the URL in the database to the https version. Another “
   gotcha” that sometimes results in frustration is that the www and non-www versions
   all need to be standardized, and the files should be delivered over the same 
   version ([https://www.example.com](https://www.example.com) or [https://example.com](https://example.com))
   that all traffic is forced over.
 * We have a detailed tutorial that covers these items really well. The article 
   will walk you through the following things that are relevant to this issue:
    1. the “update your Site URL” section
    2. the “Force HTTPS Throughout your Site” section
    3. the “Resolve insecure elements your Pages” section.
 * That article is here: [https://givewp.com/documentation/resources/how-to-use-ssl-and-https-for-your-wordpress-website/](https://givewp.com/documentation/resources/how-to-use-ssl-and-https-for-your-wordpress-website/)
 * Let me know if you need further assistance. Thanks for using GiveWP! Have a great
   day.

Viewing 1 replies (of 1 total)

The topic ‘New Install Issue when submit’ is closed to new replies.

 * ![](https://ps.w.org/give/assets/icon-256x256.jpg?rev=2873287)
 * [GiveWP - Donation Plugin and Fundraising Platform](https://wordpress.org/plugins/give/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/give/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/give/)
 * [Active Topics](https://wordpress.org/support/plugin/give/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/give/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/give/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Matheus Martins](https://wordpress.org/support/users/matheusfd/)
 * Last activity: [2 years, 8 months ago](https://wordpress.org/support/topic/new-install-issue-when-submit/#post-17068673)
 * Status: resolved