Support » Plugin: ShortPixel Image Optimizer » new images don’t show in blog when free contigent is used

new images don’t show in blog when free contigent is used

  • in4fun

    (@in4fun)


    3 years, 10 months ago

    When the free monthly contingent is used newly uploaded images remain in the shortpixel que to upload but are not displayed on the blog.
    I had to deactivate shortpixel to make the new images show up. Is this intentional?

Viewing 1 replies (of 1 total)
  • Plugin Author ShortPixel

    (@shortpixel)

    3 years, 10 months ago

    Hi,
    thanks for your message, sorry to hear about this issue! šŸ™

    This isn’t intentional and as far as I know you’re the first user ever facing such a behavior.
    Could you please contact us directly here with your API Key and the site facing this so we can try to run some tests?

    Thanks, I look forward to hearing from you,
    Alex Florescu
    Head of Product
    https://shortpixel.com

Viewing 1 replies (of 1 total)
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