Support » Plugin: Compress JPEG & PNG images » New images are not being compressed.

  • Resolved asafmoraz

    (@asafmoraz)


    Hi.

    I started using your plugin and after bulk optimization my whole gallery has been compressed. The problem starts when I am uploading new images to my media library. No matter what I try, the images are not being compressed.

    I tried to choose “compress new images during upload” and of course, the default option (background compression) and still, they are not being compressed at all.

    How can I fix this issue? What am I doing wrong?

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author TinyPNG

    (@tinypng)

    Hi there!

    We answered your ticket that you sent to our support inbox. I suggest we keep the communication there as we might need some sensitive information from you to get to the bottom of the issue.

    We will post an update about the solution in this thread once we know what is going on.

    Hi.

    Thanks, we will continue there.

Viewing 2 replies - 1 through 2 (of 2 total)
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