Title: New database structure update issue
Last modified: June 8, 2024

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# New database structure update issue

 *  Resolved [Sarah](https://wordpress.org/support/users/naturesnurture/)
 * (@naturesnurture)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/new-database-structure-update-issue/)
 * The latest update **(4.0.32)** with the “improved database structure” is giving
   me issues. I’ve tried running the required database update on my staging environment
   but the update never completes even after waiting 2 days. It still says “ARMember
   database Updation in Progress”. Because of this, I have decided not to run the
   database update on my production site.
   The real issue I’m facing, which may be
   related to the database issue is when an existing member purchases a new (different)
   subscription after their old one expires, all of their **User Roles are removed
   from their profile** (both “Subscriber” and “ARMember”) and there’s no option
   to add them back. When I edit their profile to add the user roles back, it just
   says “No roles available.”Another issue I noticed: when viewing the “Manage Subscriptions”
   panel, **all fields are incorrect/incomplete**. For example, all subscriptions
   have a start date of “January 1, 1970”; all amounts paid are “0.00”; payment 
   type and membership plan name are not listed, etc.
 * Are these known issues? Should we expect another update soon? As mentioned, I
   don’t feel comfortable running the database update on my production site as it’s
   not yet running properly on my staging site.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [dimplemodi](https://wordpress.org/support/users/dimplemodi/)
 * (@dimplemodi)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/new-database-structure-update-issue/#post-17837452)
 * Hello,
 * I have check multiple time with update plugin process at our local server and
   there is no issue found. Can you please wait till the update process complete
   as it may have so many records to update.
 * Please check accordingly and let me know if there is anything else.
 * Thanks
 *  Thread Starter [Sarah](https://wordpress.org/support/users/naturesnurture/)
 * (@naturesnurture)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/new-database-structure-update-issue/#post-17975016)
 * Hi, it is now version 4.0.39, and I’m still getting this issue when I try to 
   do the database update on my staging site. It sits there for weeks and weeks,
   and never gives any indication that the update is complete.
 * I don’t feel comfortable running this database update on my live site without
   first successfully testing it on my staging site.
 * Could it be because on the staging site, the ARMember license is not activated?
   Is that why the database update gets stuck and never completes? Do you offer 
   temporary/testing licenses, or is there a way for me to use my license on both
   my live and staging sites for the purpose of testing?
 *  Plugin Support [dimplemodi](https://wordpress.org/support/users/dimplemodi/)
 * (@dimplemodi)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/new-database-structure-update-issue/#post-17986736)
 * Hello,
 * As you are using the premium version and this forum is for the ARMember Lite 
   related queries therefore due to forum limitations I’ll not be able to assist
   you here.
 * Thanks

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘New database structure update issue’ is closed to new replies.

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 * [ARMember - Membership Plugin, Content Restriction, Member Levels, User Profile & User signup](https://wordpress.org/plugins/armember-membership/)
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 * 3 replies
 * 2 participants
 * Last reply from: [dimplemodi](https://wordpress.org/support/users/dimplemodi/)
 * Last activity: [1 year, 8 months ago](https://wordpress.org/support/topic/new-database-structure-update-issue/#post-17986736)
 * Status: resolved