Support » Plugin: WooCommerce » New created coupons tell me that is not valid?

  • Resolved deanMKD

    (@deanmkd)


    Hi woocommerce

    I have issue that cant debug myself. I use Woocommerce on my site, and before some days, Woocommerce start to show me “The “welcome10″ promotional code is not valid!”

    welcome10 is my coupon that i created into dashboard. What i tryed:

    1. Changed theme to Storefront -> No success
    2. Disabled all plugins and tryed stock theme -> No success
    3. Downgraded Woocommerce to 3.2.1 -> No success, issue persist !

    My Woocommerce configration:

    
    WordPress environment
    Home URL:		https://www.miloon.eu
    Site URL:		https://www.miloon.eu
    WC version:		3.3.5
    Log directory writable:		 /web/htdocs/www.miloon.eu/home/wp-content/uploads/wc-logs/
    WP version:		4.9.5
    WP multisite:		–
    WP memory limit:		256 MB
    WP debug mode:		–
    WP cron:		
    Language:		en_GB
    Server environment
    Server info:		Apache
    PHP version:		7.0.29
    PHP post max size:		25 MB
    PHP time limit:		120
    PHP max input vars:		5000
    cURL version:		7.59.0, OpenSSL/1.0.2k
    SUHOSIN installed:		–
    MySQL version:		5.6.38
    Max upload size:		25 MB
    Default timezone is UTC:		
    fsockopen/cURL:		
    SoapClient:		
    DOMDocument:		
    GZip:		
    Multibyte string:		
    Remote post:		
    Remote get:		
    Database
    WC database version:		3.3.5
    Database prefix	 	wpmf_
    MaxMind GeoIP database:		 /web/htdocs/www.miloon.eu/home/wp-content/uploads/GeoIP.dat
    Total Database Size	 	9.76MB
    Database Data Size	 	8.58MB
    Database Index Size	 	1.18MB
    wpmf_woocommerce_sessions	 	Data: 0.09MB + Index: 0.00MB
    wpmf_woocommerce_api_keys	 	Data: 0.00MB + Index: 0.00MB
    wpmf_woocommerce_attribute_taxonomies	 	Data: 0.00MB + Index: 0.00MB
    wpmf_woocommerce_downloadable_product_permissions	 	Data: 0.00MB + Index: 0.00MB
    wpmf_woocommerce_order_items	 	Data: 0.00MB + Index: 0.00MB
    wpmf_woocommerce_order_itemmeta	 	Data: 0.01MB + Index: 0.01MB
    wpmf_woocommerce_tax_rates	 	Data: 0.00MB + Index: 0.01MB
    wpmf_woocommerce_tax_rate_locations	 	Data: 0.00MB + Index: 0.00MB
    wpmf_woocommerce_shipping_zones	 	Data: 0.00MB + Index: 0.00MB
    wpmf_woocommerce_shipping_zone_locations	 	Data: 0.00MB + Index: 0.00MB
    wpmf_woocommerce_shipping_zone_methods	 	Data: 0.00MB + Index: 0.00MB
    wpmf_woocommerce_payment_tokens	 	Data: 0.00MB + Index: 0.00MB
    wpmf_woocommerce_payment_tokenmeta	 	Data: 0.00MB + Index: 0.00MB
    wpmf_woocommerce_log	 	Data: 0.00MB + Index: 0.00MB
    wpmf_commentmeta	 	Data: 0.00MB + Index: 0.00MB
    wpmf_comments	 	Data: 0.00MB + Index: 0.01MB
    wpmf_failed_jobs	 	Data: 0.00MB + Index: 0.00MB
    wpmf_hustle_modules	 	Data: 0.00MB + Index: 0.00MB
    wpmf_hustle_modules_meta	 	Data: 0.00MB + Index: 0.00MB
    wpmf_irecommendthis_votes	 	Data: 0.00MB + Index: 0.00MB
    wpmf_layerslider	 	Data: 0.41MB + Index: 0.00MB
    wpmf_layerslider_revisions	 	Data: 0.00MB + Index: 0.00MB
    wpmf_links	 	Data: 0.00MB + Index: 0.00MB
    wpmf_mailchimp_carts	 	Data: 0.01MB + Index: 0.00MB
    wpmf_options	 	Data: 3.06MB + Index: 0.08MB
    wpmf_postmeta	 	Data: 1.90MB + Index: 0.84MB
    wpmf_posts	 	Data: 2.61MB + Index: 0.11MB
    wpmf_queue	 	Data: 0.00MB + Index: 0.00MB
    wpmf_revslider_css	 	Data: 0.09MB + Index: 0.00MB
    wpmf_revslider_layer_animations	 	Data: 0.00MB + Index: 0.00MB
    wpmf_revslider_navigations	 	Data: 0.00MB + Index: 0.00MB
    wpmf_revslider_sliders	 	Data: 0.08MB + Index: 0.00MB
    wpmf_revslider_slides	 	Data: 0.09MB + Index: 0.00MB
    wpmf_revslider_static_slides	 	Data: 0.00MB + Index: 0.00MB
    wpmf_rp4wp_cache	 	Data: 0.09MB + Index: 0.00MB
    wpmf_termmeta	 	Data: 0.01MB + Index: 0.01MB
    wpmf_terms	 	Data: 0.00MB + Index: 0.01MB
    wpmf_term_relationships	 	Data: 0.02MB + Index: 0.05MB
    wpmf_term_taxonomy	 	Data: 0.01MB + Index: 0.01MB
    wpmf_usermeta	 	Data: 0.02MB + Index: 0.02MB
    wpmf_users	 	Data: 0.00MB + Index: 0.01MB
    wpmf_wcpdf_invoice_number	 	Data: 0.00MB + Index: 0.00MB
    wpmf_wcpdf_receipt_number	 	Data: 0.00MB + Index: 0.00MB
    wpmf_wc_download_log	 	Data: 0.00MB + Index: 0.00MB
    wpmf_wc_webhooks	 	Data: 0.00MB + Index: 0.00MB
    wpmf_wpam_actions	 	Data: 0.00MB + Index: 0.00MB
    wpmf_wpam_affiliates	 	Data: 0.00MB + Index: 0.00MB
    wpmf_wpam_affiliates_fields	 	Data: 0.00MB + Index: 0.00MB
    wpmf_wpam_creatives	 	Data: 0.00MB + Index: 0.00MB
    wpmf_wpam_events	 	Data: 0.00MB + Index: 0.00MB
    wpmf_wpam_impressions	 	Data: 0.00MB + Index: 0.00MB
    wpmf_wpam_messages	 	Data: 0.00MB + Index: 0.00MB
    wpmf_wpam_paypal_logs	 	Data: 0.00MB + Index: 0.00MB
    wpmf_wpam_tracking_tokens	 	Data: 0.00MB + Index: 0.00MB
    wpmf_wpam_tracking_tokens_purchase_logs	 	Data: 0.00MB + Index: 0.00MB
    wpmf_wpam_transactions	 	Data: 0.00MB + Index: 0.00MB
    wpmf_wplc_chat_msgs	 	Data: 0.02MB + Index: 0.00MB
    wpmf_wplc_chat_sessions	 	Data: 0.02MB + Index: 0.00MB
    wpmf_wplc_offline_messages	 	Data: 0.02MB + Index: 0.00MB
    wpmf_wplc_webhooks	 	Data: 0.02MB + Index: 0.00MB
    wpmf_yith_wcwl	 	Data: 0.00MB + Index: 0.00MB
    wpmf_yith_wcwl_lists	 	Data: 0.00MB + Index: 0.01MB
    
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    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support RK

    (@riaanknoetze)

    Have you checked that the “welcome10” coupon code:

    • Still exists under WooCommerce > Coupons?
    • Hasn’t reached its expiry date?
    • Hasn’t reached its maximum number of uses?

    If you’ve checked that, but are still coming up short, please send through screenshots of how that coupon code has been configured.

    Thanks!

    Hi thansk for asnwer

    1. Yes coupon still exist tinto Woocommerce > Coupons ( https://i.imgur.com/ghw039T.png?1, https://i.imgur.com/TZnVjiW.png?1, https://i.imgur.com/zVax0nH.png?1)
    2. Hasnt reached his expire date (31-th May 2018)
    3. Dont have set number of uses at all.

    • This reply was modified 11 months, 3 weeks ago by  deanMKD.

    Why this question is marked as Solved when is not?

    Wondering if your coupon expiry date is in the same format as the date format in settings? If not, it may be being read as date 0 which has expired.

    Dates are not the same it seems..

    In coupon have date in this format: 2018-05-31
    In settings in this format: 04/05/2018 or d/m/Y

    Is that cause some issue?

    EDIT: Tryed set date in settings the same format like coupon have. No changes. Error occured again.

    I must say that previous created coupons is working. Just new created ones, not working..

    • This reply was modified 11 months, 3 weeks ago by  deanMKD.
    • This reply was modified 11 months, 3 weeks ago by  deanMKD.

    Identified issue myself.. Was Language plugin who storing coupont in strange way in database..

Viewing 6 replies - 1 through 6 (of 6 total)
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