Support » Plugin: Timeline Express » New announcement window

  • Resolved loiruca

    (@loiruca)


    Hi, I just downloaded your plugin to my localhost WordPress website and trying to create new announcements but it looks there aren’t many options like I’ve seen on my other websites. Where did the rest of the options go? I’ve tried to install it a few times but still the same.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor Code Parrots

    (@codeparrots)

    Hi @loiruca,

    Which options are you referring to specifically? There are a ton of available options in the pro version – so it’s possible that’s what you may have been using?

    Hi, thanks for your response. I use the free version on another website also and I have a lot more options to enter. For this new installation, when I open a new announcement, it only shows one option. Here is a screenshot of what I see: http://districtcreativestudio.com/wp-content/uploads/2017/09/Screen-Shot-2017-09-08-at-3.29.27-PM.png

    Plugin Contributor Code Parrots

    (@codeparrots)

    Hi @loiruca,

    It looks like a possible javascript error which is causing the icon select field not to render properly and also causing the rest of the options not to display.

    Can you check your developer console to see if you are running into any sort of javascript errors?

    https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

    Hi, I checked the javascript console and I got an error message: Failed to load resource: the server responded with a status of 500 (Internal Server Error). What does it mean? Could it be bad wifi connection? I’m running it on the local server.

    Plugin Contributor Code Parrots

    (@codeparrots)

    Does it say what the resource is? It’s possible that your local host instance isn’t able to communicate with the font-awesome API or wp_remote_get is not working locally on your end. However, if the plugin is unable not able to communicate with the external server to retrieve and files it should load the resources locally as everything is bundled with the plugin.

    You can try forcing everything to load locally by adding the following to your themes functions.php file to see if it helps:

    define( 'TIMELINE_EXPRESS_FONT_AWESOME_LOCAL', true );

    Hi thanks for your reply. The problem seems to have fixed itself and I now see the entire page. I think it must have been poor wifi connection as I had problems with other things as well. However, when I go into the add new announcement the Custom Excerpt area is the only part missing. I checked the javascript console and everything seems to be working fine. Where did the Custom Excerpt go?

    Anyone?

    Plugin Contributor Code Parrots

    (@codeparrots)

    Hi @loiruca,

    Sounds like you are using our HTML excerpts add-on. Is that correct? It’s possible you deactivated that or disabled a custom function you had written.

    The HTML excerpts custom excerpt is only enabled when our add-on is installed and active: https://wordpress.org/plugins/timeline-express-html-excerpt-add-on/

Viewing 8 replies - 1 through 8 (of 8 total)
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