Support » Plugin: Kadence WooCommerce Email Designer » “New account” email stays unstyled

  • Resolved Tom van M

    (@tom-van-m)


    Hello team,

    When I creat a new account the new customer gets a default WordPress mail (with link, two lines of text, so html but not the one I made with your plugin) instead of the “new account” mail set in WooCommerce > Emails or made with Kadence email designer.
    Also when I use your Email Designer plugin, this specific mail stays the default “new account” mail instead of the fancy html mail with logo and color.
    When a customer orders something they do get these fancy looking html mails.

    I letterly tried everything like deactivating plugins themes, use a SMTP plugin etc.
    I have this problem on all servers from the same provider.

    How can I fix this?

    Thanks,
    Best regards,
    Tom

Viewing 2 replies - 1 through 2 (of 2 total)
  • Tom van M

    (@tom-van-m)

    I sorted it out. Above this mail in WooCommerce is the text “E-mail ‘New account’ is sent to the customer when they register via the checkout or account page.”.
    So new accounts that admin create by hand are getting the standard WordPress “new account” mail.

    Best regards,
    Tom

    Plugin Author Ben Ritner – Kadence WP

    (@britner)

    Glad you figured it out! Yes, this plugin doesn’t edit WordPress email notifications. Only WooCommerce ones.

    Ben

Viewing 2 replies - 1 through 2 (of 2 total)
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