Support » Plugin: Kadence WooCommerce Email Designer » New account Email bug

New account Email bug

  • Resolved jeromebart

    (@jeromebart)


    1 year, 5 months ago

    Hi,

    I have an issue when I’m editing the new account email.
    When I create an account from my account page (my-account) the email sent is different form the one sent when I create an account from the checkout process (who is correct).

    Also when I’m editing the mail thought the plugin interface , the email preview doesn’t update itself. But weirdly when I send a preview email everything is ok.

    I think it’s worth mentioning that we are using WPML.

    It would be great if you could help us resolve this problem !

    Thank you !

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Ben Ritner – Kadence WP

    (@britner)

    1 year, 5 months ago

    Hey,

    When I create an account from my account page (my-account) the email sent is different form the one sent when I create an account from the checkout process (who is correct).

    Can you post a screen shot of that email? When you say different what does that mean exactly?

    Ben

    Thread Starter jeromebart

    (@jeromebart)

    1 year, 5 months ago

    Hi,

    The content of the email is not the same.
    here are the screenshots :

    Customizer dashboard :
    https://snipboard.io/2Fh74Q.jpg

    Email sent when registering through my account page :
    https://snipboard.io/iZI78T.jpg

    Email sent when registering through the checkout process
    https://snipboard.io/t2KfyT.jpg

    Thank you

    Thread Starter jeromebart

    (@jeromebart)

    1 year, 5 months ago

    the last email is also the one I receive when I send a preview email form the plugin dashboard.

    Plugin Author Ben Ritner – Kadence WP

    (@britner)

    1 year, 5 months ago

    the email preview doesn’t update itself. But weirdly when I send a preview email everything is ok.

    What language is your admin in when you are previewing? Is it different from your site default language?

    Ben

    Thread Starter jeromebart

    (@jeromebart)

    1 year, 5 months ago

    The wordpress admin is in French, and WPML default language is also French.

    Plugin Author Ben Ritner – Kadence WP

    (@britner)

    1 year, 5 months ago

    It’s hard for me to guess without seeing any of your settings.

    First confirm that nothing is overriding your templates by going to woocommerce > status and scrolling down to the templates.

    Next temporarily deactivate your plugins one by one until the customizer is showing the correct text when you view emails.

    Once you have a better idea of what plugin is the issue you can then go through the plugin settings to determine what needs to be changed.

    Ben

    Thread Starter jeromebart

    (@jeromebart)

    1 year, 5 months ago

    Hi,

    I’ve juste checked, and yes there was an old version of email template in my theme folder.
    I had those removed on my local environment, but they where still active on the online server.

    Now that they’re gone, everything seems to works fine !

    Thank you very much for your time !

    Plugin Author Ben Ritner – Kadence WP

    (@britner)

    1 year, 5 months ago

    Glad to hear it!
    Ben

Viewing 8 replies - 1 through 8 (of 8 total)
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