Never Picks Up Images

  • sunsetitdepartment

    (@sunsetitdepartment)


    1 month, 4 weeks ago

    This thing never picks up images no matter the settings. We have tried it all and we have contacted the people that run the platform and we tried their guesses. The thing simply does not work. It never picks up images. Not even one time. Not even a fluke happens. It never grabs images. I also added a few images in the section where I assumed it would pick up images using those default ones i placed up and that does not even work. You have to add your own images which defeats the purpose of using this so called automated thing.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Kori Ashton

    (@koriashton)

    1 month, 1 week ago

    I was wondering the same thing on this. Did we miss a setting?

    Plugin Contributor manuelge

    (@khaztiel)

    1 month, 1 week ago

    Hi, I’m Manuel from support team.

    We are sorry to hear that you are having problems trying to get the images, please allow me to explain how it works.

    WPeMatico FREE gets the images and content directly from the <description> and <content> tags of the feed items, so if the images are not inside those tags the free version will not get them, by opening the feed in the browser you can check it.

    We invite you to take a look at this article where you will find more information about how to get the featured images depending on each feed.

    In case you need more help or further investigation of the problem, feel free to create a ticket in our support system, it’s totally free.

    Regards,
    Manuel

Viewing 2 replies - 1 through 2 (of 2 total)
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